Lead Technical Program Manager

Ultimate Software; Lowell (MA); Hybrid; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Technical Program Manager to join their innovative team. In this pivotal role, you will orchestrate and deliver complex programs that drive strategic outcomes, leveraging your exceptional communication skills and technical expertise. You will lead cross-functional teams, ensuring alignment with business objectives while fostering a culture of collaboration and continuous improvement. This organization values your contributions and offers a supportive environment where you can thrive personally and professionally. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Wellness programs

Tuition reimbursement

Customizable expense reimbursement

Inclusive culture

Employee resource groups

Qualifications

• 5+ years experience in Technical Program Management within SaaS environments.
• Strong understanding of Agile methodologies including SAFe and Scrum.

Responsibilities

• Lead cross-functional teams to deliver complex programs aligned with business objectives.
• Drive program management excellence by ensuring adherence to timelines and budgets.

Skills

Technical Program Management

Agile Practices

Leadership

Problem-Solving

Communication

Education

Bachelor's degree in Computer Science

Master’s degree in Computer Science

Tools

JIRA

Confluence

PowerBI

Aha!

Job description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people — then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the Team

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.

About the Role

We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities.

Responsibilities

1. Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships.
2. Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends.
3. Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives.
4. Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution.
5. Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues.
6. Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization.
7. Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions.

About You

Basic Qualifications

1. Bachelor's degree in Computer Science, Engineering, or a related field
2. 5+ years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment.
3. Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps.
4. Demonstrated expertise in strategic thinking and decision-making abilities.
5. Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
6. Exceptional problem-solving abilities and a keen attention to detail.
7. Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals.
8. Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications

1. Master’s degree in Computer Science, Engineering, or a related field
2. Experience with large-scale system architecture
3. Experience with UKG Product Suites, Tax Services, Service Products or core Payment Solutions services.
4. Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
5. Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
6. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
7. Experience with Aha!, JIRA, Confluence, PowerBI
8. Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM

Equal Opportunity Employer

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.