Lead, Technical Incident Management & Response

MaziCTools; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

MaziCTools is seeking a skilled leader for their Viewer Experience team in the United States, focusing on Incident Management. The ideal candidate will have over 8 years of experience in incident management or technical operations, overseeing a team and ensuring high-quality incident response.

This role involves leading significant Incident Management programs, collaborating with diverse stakeholders, and guiding a team towards implementing optimized solutions. A strong technical background and leadership skills are essential for ensuring the success of our Incident Management initiatives.

Qualifications

• 8+ years experience in incident management or similar technical operations field.
• 5+ years of leadership experience in technical teams.
• Strong understanding of technical architecture and cross-system relationships.

Responsibilities

• Lead Incident Response for high-impact issues.
• Drive execution of high-profile Incident Management programs.
• Provide clear problem statements and solutions to stakeholders.

Skills

Incident management

Technical operations

Team leadership

Communication

Data reporting

Education

BA/BS or equivalent experience in a technical field

Tools

JIRA

Job description

MaziCTools is seeking a skilled leader for their Viewer Experience team in the United States, focusing on Incident Management. The ideal candidate will have over 8 years of experience in incident management or technical operations, overseeing a team and ensuring high-quality incident response.

This role involves leading significant Incident Management programs, collaborating with diverse stakeholders, and guiding a team towards implementing optimized solutions. A strong technical background and leadership skills are essential for ensuring the success of our Incident Management initiatives.