Assistant Project Manager

ServiceMaster Restore®; Brighton (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

ServiceMaster Restore® is seeking a field supervisor to monitor and inspect disaster restoration tasks, ensure quality and safety, prepare documentation with notes, photos, and customer sign-off, and explain steps to customers on site. You will oversee technicians, coordinate with adjusters, maintain equipment, and ensure timely completion while adhering to company policies.

This role requires a valid driver's license, strong communication and problem-solving skills, and experience in training

Qualifications

• High school graduate or equivalent required.
• Valid driver’s license and clean driving record.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving ability.
• Experience training and managing others preferred.
• Knowledge of disaster restoration or construction industry a plus.
• Proficiency with mobile software for data entry; Xactimate preferred.

Responsibilities

• Monitor and inspect disaster restoration tasks for quality and safety.
• Prepare and review documentation with notes, photos, and signatures.
• Explain processes and next steps to customers on site.
• Supervise technicians and ensure timely job completion.
• Interface with adjusters to resolve issues and answer questions.
• Complete sketch and scope for estimates; ensure proper reimbursements.
• Train new technicians or key staff when needed.

Skills

Verbal and written communication

Customer service

Problem solving

Prioritization

Team management

Safety compliance

Education

High school diploma or equivalent

ASD certificate

FSRT certificate

OCT certificate

WRT certificate

Tools

Xactimate

Mobile data entry

Job description

Position Overview

Monitors and inspects tasks for contents related restoration jobs to ensure quality and timely job completion. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with home owners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.