Lead Tech / Crew Chief

ServiceMaster Dynamic Cleaning; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wage plus bonus structure

Medical & Dental Benefits

401K Matching Retirement Plan

Paid Time Off (Vacation, Sick, and Holidays)

Job summary

ServiceMaster Dynamic Cleaning in Worcester, MA, is seeking a skilled technician for disaster restoration. You will supervise a team, ensuring safety and quality during restoration activities and communicating with customers throughout the process.

The ideal candidate must have strong problem-solving abilities, excellent communication skills, and knowledge of the disaster restoration industry. Competitive benefits, including a bonus structure, are offered.

Qualifications

• Must be able to prioritize activities and meet deadlines.
• Valid driver's license and satisfactory driving record.
• Role models customer service expectations with homeowners, adjusters, vendors.

Responsibilities

• Monitors and inspects tasks for restoration jobs.
• Ensures safety and operational standards are followed.
• Supervises technician(s) and ensures job completion.

Skills

Strong problem solving skills

Good verbal and written communication skills

Knowledge of disaster restoration

Ability to prioritize activities

Experience with mobile software

Education

High school graduate or equivalent

Tools

Xactimate (preferred)

Mobile software for data entry

Job description

Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Benefits

• Competitive benefits and wages include:
• Competitive wage plus bonus structure
• Medical & Dental Benefits
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Growing company with opportunities for advancement for those who desire it
• Uniforms and Tools provided
• Option for a flexible schedule
• Paid training provided

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Responsibilities

• Knowledge of the disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, complete drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Job Requirements

• High school graduate or equivalent
• Valid driver's license and satisfactory driving record
• Good verbal and written and communication skills
• Role models customer service expectations with homeowners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues, job activities with key company staff
• Certifications are preferred, but not required:
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer: This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.