Lead Team Member: Front of House & Kitchen Leadership

Chick-fil-A; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Chick-fil-A Waco is seeking a Leadership Team Member to help shape guest experiences and drive excellence on every shift. You will coach teammates, model service standards, and lead by example in a fast-paced restaurant environment.

As part of the leadership team, you will open/close the restaurant, supervise front-of-house and kitchen operations, and continually seek improvements to deliver consistent, high-quality service to guests and the local community.

Qualifications

• Excellent verbal and written communication skills.
• Takes initiative to make things happen.
• Leads by example and encourages others.
• A servant's heart.
• Has a team mindset.
• Takes ownership.
• Proven leadership experience history in another restaurant and/or other industry role.
• Be at least 18 years old.
• Have a High School Diploma or equivalent.

Responsibilities

• Create a positive work environment for everyone.
• Coach, Teach, and Train Team Members on policies and procedures.
• Maintain personal knowledge of Chick-fil-A standards from training, stay up-to-date on in-house communications, initiate communications with team personnel to ensure compliance.
• Work in both Front of House and Kitchen Roles to serve guests with excellence.
• Create Emotional Connections with guests.
• Keep the restaurant neat, clean and orderly at all times.
• Open and/or Close the Restaurant leading the shift as a key holder.
• Identify and mobilize solutions for process execution gaps and/or areas that need attention.
• Use technology to place orders, give feedback, troubleshoot problems, and support restaurant operations.

Skills

Excellent communication

Initiative

Leads by example

Servant leadership

Team mindset

Ownership

Leadership experience

Age 18+

High school diploma

Education

High School Diploma or equivalent

Job description

Chick-fil-A Waco is seeking a Leadership Team Member to help shape guest experiences and drive excellence on every shift. You will coach teammates, model service standards, and lead by example in a fast-paced restaurant environment.

As part of the leadership team, you will open/close the restaurant, supervise front-of-house and kitchen operations, and continually seek improvements to deliver consistent, high-quality service to guests and the local community.