Lead, Team Care Coordinator

Healthcare Outcomes Performance Co. (HOPCo); Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

HSA stipend

401(k) with company match

Employee Assistance Program (EAP)

Paid time off

Appreciation events

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Team Care Coordinator/Lead Medical Scribe to serve as the central contact for patients and the healthcare team, ensuring seamless care delivery and accurate documentation.

The role supports providers with administrative and clinical tasks, guides patients through their care journey, coordinates scheduling, and assists with in-office procedures; CMA certification or healthcare coursework is a plus.

Qualifications

• High school diploma or equivalent; CMA certification or healthcare coursework a plus.
• Strong typing, organization, and computer proficiency essential.
• Excellent interpersonal and communication abilities; ability to maintain confidentiality.

Responsibilities

• Document patient visits accurately, including history, procedures, exams, and provider plans.
• Assist with in-office procedures (injections, aspirations, suture removal).
• Complete disability/FMLA paperwork and call in prescriptions/refills.
• Schedule appointments and procedures; triage patient calls.
• Coordinate with WC adjusters, home health agencies, and nurse case managers.
• Manage provider schedules and submit/renew physical therapy orders.

Skills

Typing 40+ WPM

Interpersonal skills

Communication skills

Multi-tasking

Confidentiality

Education

High school diploma or GED

CMA certification or healthcare degree preferred

Tools

Computer skills

Job description

Team Care Coordinator/ Lead Medical Scribe

Full-Time | Jacksonville, FL – Seton Clinic

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

As Southeast Orthopedic Specialists continues to grow, we are seeking a Team Care Coordinator to be the central point of contact for patients, providers, and the healthcare team. This role is key to ensuring patients receive seamless, timely care while supporting providers with clinical and administrative tasks.

What We Offer

• Competitive health & welfare benefits, HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, AND appreciation events …plus, so much more!

General Summary

• Serve as the primary liaison between patients, providers, and the healthcare team to ensure smooth care delivery.
• Guide patients through their healthcare journey, helping them understand conditions, medications, and provider instructions.
• Support providers by handling administrative and clinical tasks that allow more face-to-face patient care.

Essential Functions

• Document patient visits accurately, including history, procedures, exams, and provider plans.
• Assist with in-office procedures (injections, aspirations, suture removal).
• Complete disability/FMLA paperwork and call in prescriptions/refills.
• Schedule appointments and procedures; triage patient calls.
• Coordinate with WC adjusters, home health agencies, and nurse case managers.
• Manage provider schedules and submit/renew physical therapy orders.

Qualifications

• High school diploma/GED or equivalent (medical background or relevant coursework preferred).
• CMA certification or college degree in healthcare/anatomy is a plus.
• Strong organizational, typing, and computer skills.
• Excellent interpersonal and communication skills.
• Ability to multi-task, work under pressure, and maintain confidentiality.
• Typing speed of 40+ WPM; ability to work independently while supporting team efficiency.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.