Lead Systems Engineering Technician

Leonardo DRS; New London (CT); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Leonardo DRS, Naval Electronics, Groton, CT, seeks a Lead Systems Engineering Technician to provide onsite technical support for the TIH program, including maintenance, modifications, setup and testing. You may lead technicians and interact with customers on technical issues.

The role emphasizes documentation, precise procedures, and professional solution delivery, with potential training responsibilities and long shifts as needed.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Excellent documentation skills for technical service reports.
• Proficiency with laptop, mobile devices, and MS Office apps.

Responsibilities

• Provide onsite technical support for maintenance, repairs, modifications, setup and testing.
• Lead and mentor lower-level technicians when needed.
• Serve as customer contact on technical issues and deliver professional solutions.
• Troubleshoot equipment using drawings and documentation and perform repairs/modifications.
• Demonstrate, set up and adjust complex equipment for users or operators.

Skills

MS Office

C++

Java

Documentation

Customer interaction

Education

Associate’s degree

Equivalent combination of education and experience

Tools

MS Office (Word, Excel, Project, PowerPoint)

Job description

The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities.

Job description:

Job ID:115375

Business Unit: Naval Electronics
Location: Groton, CT
Career Functional Area: Engineering Support

Job Summary

The Lead Systems Engineering Technician is responsible for providing onsite complex technical support for maintenance, repairs, modifications, equipment setup, and testing for our TIH program.

Job Responsibilities

• May provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Demonstrate, setup, and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit customer needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perfom necessary testing
• Exhibit mature, independent judgment and communicate effectively
• Must be able to maintain and adhere to the customer's onsite scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Qualifications

• Associate’s degree or equivalent combination of education and experience
• Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
• Proficient in the use of a laptop computer, mobile devices, MS Office applications (Word, Excel, Project, and PowerPoint)
• FOA (The Fiber Optic Association, Inc.) CFOT - Certified Fiber Optic Technician preferred
  • Acceptable field experience installing and testing fiber optic networks will be considered in lieu of FOA certification. This experience includes:
    • Participation in multiple installation jobs, preferrably including premises and OSP installations
    • Experience preparing various cable types
    • Experience with fusion, splicing, and several termination types
    • Experience testing with visual inspection, VFL, OLTS, OTDR
    • Software skills with C+, C++, Java, and Visual Basic a plus
• Outstanding communication skills (written and oral)

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The salary range for this position is $35.00/hour - $50.00/hour). This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope, and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications. In addition to base pay, employees may be eligible for: annual performance-based bonuses, equity awards, and overtime pay (for non-exempt employees as applicable. Our benefits package includes comprehensive health insurance (medical, dental, vision), employer matching 401(k) retirement plan, paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave), parental leave benefits, tuition reimbursement, professional development support, and life and disability insurance coverage.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

#NEL

[e-mail]