Lead Systems Administrator (Salesforce)

Zocdoc; New York (NY); Hybrid; USD 96,000 - 145,000; Full time

Job summary

Join a forward-thinking company as a technical leader in Salesforce, where you'll drive continuous improvement on an integrated platform. This role offers the chance to mentor a talented team, optimize internal tools, and contribute to a mission that empowers patients in healthcare. If you're passionate about solving complex problems and thrive in a collaborative environment, this opportunity is perfect for you. Enjoy a flexible hybrid work environment, unlimited PTO, and a range of benefits that prioritize your well-being and professional growth.

Benefits

Unlimited PTO

100% paid employee health benefits

Employer funded 401(k) match

Corporate wellness programs

Sabbatical leave

Competitive parental leave

Cell phone reimbursement

Catered lunch daily

Snacks provided

Great Place to Work Certified

Qualifications

• 7+ years of Salesforce implementation experience required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Administer and build solutions integrating with Salesforce tools.
• Lead system implementations and project rollouts effectively.

Skills

Salesforce platform skills

Stakeholder management

Communication skills

Problem-solving

Mentoring and coaching

Education

Salesforce Administrator certification

Platform App Builder certification

Platform Developer I certification

Tools

Salesforce

Jitterbit

Service Cloud Voice

FormAssembly

Gong

Job description

Business Ops

New York, NY, United States

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your impact on our mission:

As a technical leader on a high-caliber team of Salesforce professionals, you will help support the internal tools used by the sales and operations teams at a rapidly growing and innovative tech company. You will be a primary driver of continuous improvement to our extensively integrated Salesforce platform with an eye toward platform stability, efficiency, and extensibility.

You’ll enjoy this role if you:

• Are looking to demonstrate your established Salesforce platform skills and developer expertise
• Want to be a technical leader on a growing team of Salesforce professionals who are dedicated to moving our platform forward with the latest that Salesforce has to offer
• Are capable of delivering MVP features quickly and effectively with an eye toward iterative development
• Are driven to always grow your technical and leadership skills, and take pride in sharing that knowledge with other members of the team
• Have excellent stakeholder management and communication skills
• Enjoy mentoring and coaching others

Your day-to-day is:

• Administering and building solutions on a suite of tools that integrate with Salesforce, such as Service Cloud Voice, FormAssembly, Gong, and more
• Building and maintaining integrations on the Jitterbit platform (ETL tool) as well as real-time API integrations with the Zocdoc product databases
• Taking the lead on system implementations and project rollouts
• Building POCs as needed to support the Systems leadership team in strategic projects with stakeholders
• Developing, testing, and deploying high-quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
• Identifying tech debt to keep the org clean and ready for fast innovation
• Writing excellent code and maintaining a large Apex codebase
• Optimizing and creating automation, visual flows, Lightning Web components, and other functions and configurations within the Salesforce environment
• Driving technical excellence by suggesting improvements to processes, providing architectural support where needed, and keeping up-to-date on the latest features and developments across the suite of internal tools we manage
• Leading our business stakeholders through user acceptance testing and participating in discovery sessions where needed
• Assisting the Systems Manager with mentoring and holding accountable a team of Salesforce Administrators and serving as a technical escalation point for complex outages, bugs, or blockers

You’ll be successful in this role if you have:

• 7+ years of experience implementing and supporting large-scale, complex solutions on Salesforce
• 1+ years of demonstrated experience collaborating with, successfully training, and mentoring other colleagues as an individual contributor
• Salesforce Administrator, Platform App Builder, and Platform Developer I certifications
• The ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple priorities
• Experience with multiple integrations and API connections
• Experience creating and updating technical documentation including configuration changes, data mapping requirements, functional designs, test cases, and deployment plans as needed for the engagement
• Strong communication, problem-solving, collaboration, and data-driven skills
• Experience delivering and receiving actionable feedback in a professional manner

Compensation and Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Catered lunch every day along with snacks
• Great Place to Work Certified

Salary Range:

NYC Base Salary Range: $96,500 — $144,500 USD

About us:

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences, and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.