Lead Switchboard Operator: OIDD - Coastal

State of South Carolina; Coventry Place (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

Deferred compensation

SCRS retirement

ORP retirement

Job summary

State of South Carolina’s BHDDOIDD Coastal Center in Summerville is seeking a Lead Switchboard Operator. You will supervise switchboard operations, create schedules, verify timesheets, and ensure coverage across all shifts while assisting the Campus Support Director.

The role requires a high school diploma with clerical experience or an associate degree in secretarial science or related field, plus strong organizational skills and the ability to handle sensitive information in a public agency.

Qualifications

• Requires a high school diploma and one year of clerical experience; or an associate degree in secretarial science or a related field, or two years in clerical experience.
• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Knowledge of word processing centers and/or current office management practices.
• Knowledge of grammatical rules, clerical formats and/or journalistic principles.
• Knowledge of behavioral characteristics of the physically or mentally challenged.
• Knowledge of basic training principles and techniques.
• Knowledge of methods and procedures of microfilm photography.
• Knowledge of medical terminology and classification.
• Knowledge of legal terminology and court procedures.
• Ability to schedule workloads, establish routing systems and maintain billing records.
• Ability to deal effectively with the public in handling inquiries and communicating information.

Responsibilities

• The switchboard lead generates the switchboard schedule to ensure coverage is met for all shifts.
• Verifies timesheets for accuracy and completion for submission to Campus Support Director.
• Works rotating shifts to ensure coverage is met.
• Conducts monthly meetings and trainings for all switchboard operators.
• In charge of ordering supplies and updating documents and policies.
• Ensures all vehicles are signed in and out properly; safeguarding vehicles binders and keys.
• Monitors and ensures daily logs are complete and accurate.
• Conducts radio checks and emails Campus Support Director on non-functional communication devices.
• Greets visitors arriving to the Coastal Center campus; issues visitor badges, answers general questions of visitors; and contacts units and program areas of visitors.
• Assists family/staff with questions concerning trips and home visits.
• Provides feedback to the Campus Support Director about staff performance, attendance, positive observations as they occur throughout the year related to Employee Performance Management System (EPMS).
• Performs other related duties as assigned by Campus Support Director.

Education

High school diploma

Associate degree in secretarial science or related field

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Lead Switchboard Operator who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

Under the direct supervision of the Campus Support Director, the incumbent must have the ability to exercise judgment discretion in interpreting and applying office practices and procedures. This position functions as switchboard operator lead for the Coastal Center campus and assists the Campus Support Director with various duties. Primarily in charge of creating switchboard schedules and ensuring coverage is met for the switchboard.

• The switchboard lead generates the switchboard schedule to ensure coverage is met for all shifts. Verifies timesheets for accuracy and completion for submission to Campus Support Director. Works rotating shifts to ensure coverage is met. Conducts monthly meetings and trainings for all switchboard operators.
• In charge of ordering supplies and updating documents and policies. Ensures all vehicles are signed in and out properly; safeguarding vehicles binders and keys.
• Monitors and ensures daily logs are complete and accurate. Conducts radio checks and emails Campus Support Director on non-functional communication devices.
• Greets visitors arriving to the Coastal Center campus; issues visitor badges, answers general questions of visitors; and contacts units and program areas of visitors. Assists family/staff with questions concerning trips and home visits.
• Provides feedback to the Campus Support Director about staff performance, attendance, positive observations as they occur throughout the year related to Employee Performance Management System (EPMS).
• Performs other related duties as assigned by Campus Support Director.

The position for this posting is located at Coastal Regional Center, an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) of BHDD-OIDD located in Summerville, SC serving residents with intellectual and developmental disabilities. Requires a high school diploma and one year of clerical experience; or an associate degree in secretarial science or a related field, or two years in clerical experience. Knowledge of laws, regulations and policies relevant to the agency of employment. Knowledge of word processing centers and/or current office management practices. Knowledge of grammatical rules, clerical formats and/or journalistic principles. Knowledge of behavioral characteristics of the physically or mentally challenged. Knowledge of basic training principles and techniques. Knowledge of methods and procedures of microfilm photography. Knowledge of medical terminology and classification. Knowledge of legal terminology and court procedures. Ability to schedule workloads, establish routing systems and maintain billing records. Ability to deal effectively with the public in handling inquiries and communicating information.

Employment Contingency

Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General "List of Excluded Individuals/Entities" screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.

Immunization

If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.

State Disaster Plan

In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.

Employee Referral

The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resources for further information.

Supplemental Questions

Supplemental questions are considered part of your official application. Anymisrepresentation will result in your disqualification from employment. Please complete the State application to includeall current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan(SCRS)
  • State Optional Retirement Program(State ORP)