Lead Support Services

Corewell Health Corporate; Grand Rapids (MI); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Spectrum Health leads the way in delivering patient-centered care across multiple Grand Rapids facilities. This Lead Support Services Technician role requires flexibility to work in two or more locations and in two or more department roles as assigned by leadership, with duties spanning Environment, Nutrition, Patient Transport, and Supply Chain coordination.

As a key team member, you will support daily operations, training, scheduling, and workflow, conduct quality audits, and act as a resource

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of relevant experience.
• CRT-BLS certifications for Patient Transport (AHA/ARC) required within 90 days.

Responsabilités

• Work across locations and departments as assigned by leadership.
• Coordinate daily operations and training, scheduling and workflow.
• Perform quality audits and ensure regulatory compliance.
• Provide admin support via software/tools and serve as SME for the team.
• Maintain accountability for complex programs and customer relations.

Connaissances

Customer service

Team coordination

Communication

Cross-functional collaboration

Formation

High School Diploma or Equivalent

Description du poste

Lead Support Services Technician Job Summary

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. Maintains shift accountability for Support Services team member job duties in a cost effective and efficient manner. Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all daily tasks are completed. Responsible for conducting quality audit inspections with employees. Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team.

Essential Functions

Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed. Completes special projects as assigned, with specific direction. Assumes ownership of various daily operations and initiatives including team member schedules/assignments, quality assurance, policy and procedure and regulatory compliance. Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents including greeting and supporting hospital navigation. Assists in the development / data collection / analysis / action plan related to area of responsibility. Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline. Navigate between campuses to support operations as needed Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.

Qualifications Required

• High School Diploma or Equivalent
• 2 years of relevant experience
• Included job profile tasks and/or other related CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days

Preferred

• Associate's Degree or equivalent 1 year of relevant experience
• Customer service and/or other related experience 1 year of relevant experience
• Leadership CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association Patient Transport 90 Days
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross Patient Transport 90 Days
• CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Patient Transport Upon Hire
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location

Primary Location SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name Hospitality Svcs Butterworth - Grand Rapids Hosp
Employment Type Full time
Shift Evening (United States of America)
Weekly Scheduled Hours 36
Hours of Work 2:00 p.m. - 10:30 p.m.
Days Worked Tuesday, Wednesday, Thursday, Saturday, Sunday, Tuesday, Wednesday, Thursday, Friday
Weekend Frequency Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.