Lead Supply Systems Analyst

Defense Logistics Agency; Richmond (VA); Remote; USD 111,000 - 145,000; Full time

Job summary

Defense Logistics Agency in Richmond, VA is seeking a Lead Supply Systems Analyst to oversee workload balance within the Order Fulfillment domain. You will guide a team, deliver process improvements, and ensure alignment with enterprise business system capabilities.

The role emphasizes data-driven decision making, KPI development, and collaboration across functions to optimize order management and related workflow processes in a federal environment.

Qualifications

• Specialized experience in Order Management systems and related ERP.
• Experience with EBS apps such as ECC, CSM and workflow functionality.
• Ability to analyze, document and evaluate complex functional supply requirements.

Responsibilities

• Lead workload distribution among employees per workflow, skills, and specialization.
• Develop and monitor process KPIs and metrics.
• Gathers and analyzes data on past, present, and projected process activity.
• Serve as point of contact for policies for Customer Service Management and workflow in Order Fulfillment.
• Conduct surveys and studies for plans and programs.
• Analyze, develop, document and evaluate complex functional system requirements.

Skills

EBS applications (Order Management)

Order Management

Demand/Supply functions

Functional supply system requirements

Tools

ERP Central Component (ECC)

Customer Service Management (CSM)

Workflow system

Job description

Telework Eligible

Yes

Major Duties

• Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization.
• Develops and monitors process-specific Key Performance Indicators (KPIs) and metrics.
• Gathers and analyzes complex data regarding past, present, and projected process activity.
• Serves as point of contact for the development and implementation of policies and procedures for Customer Service Management (CSM) and Workflow Administration in the Order Fulfillment process area.
• Conducts surveys and studies involving the formulation, coordination, and implementation of plans and programs.
• Analyzes, develops, documents and evaluates complex functional system requirements for assigned functional areas.
• Responsible for querying the system, maintaining tables, and analyzing transactions for process specific information.

Qualification Summary

To qualify for a Lead Supply Systems Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Working with Enterprise Business System (EBS) applications related to Order Management including ERP Central Component (ECC), Customer Service Management (CSM) and Workflow system functionality and business capabilities. Performing demand or supply functions related to Order Management Working with cross process relationships, key performance indicators, and performance data related to Order Management. Utilizing, analyzing, developing, documenting and evaluating complex functional supply system requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:

$111,065-$144,540 per year