Lead Supervisor II

FashionUnited; Skokie (IL); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York with a long-standing heritage and inclusive culture. The Brand Ambassador will lead on the sales floor to hit sales targets, embody Coach values, and support store operations while fostering a growth mindset among the team.

The role emphasizes customer-focused strategies, clienteling, and collaboration with leadership to maintain brand standards and drive exceptional experiences for guests.

Qualifications

• 1+ year of equivalent experience managing a competitive retail space at the lead supervisor level.
• Physical ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally) and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Embodies Coach values and increases brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships.

Skills

Leadership

Customer service

Mentoring

Team collaboration

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful things crafted to last—to let you be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to pushing boundaries and fostering inclusion.

Brand Ambassador

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Embodies Coach values and increases brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.

Customer Focus

• Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Create a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term relationships.
• Provide HR and conflict‑resolution support to the team and district in the absence of leadership.
• Champion company resources to support a healthy work environment for all team members.

Qualifications & Requirements

• 1+ year of equivalent experience managing a competitive retail space at the lead supervisor level.
• Physical ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally) and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Physical Requirements

• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay Range (U.S.)

$16.00–$24.75 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Equal Opportunity & ADA

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].