Lead Supervisor I

Tapestry, Inc.; Pottstown (Montgomery County); On-site; USD 22,041 - 34,095; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Brand Ambassador who will maintain a strong leadership presence on the sales floor to achieve sales targets while delivering exceptional customer experiences. This role is integral in promoting brand values and fostering an inclusive store culture.

The ideal candidate has at least one year of retail management experience, the ability to lift up to 50 pounds, and strong analytical skills to monitor sales data. Competitive benefits include medical, dental, and 401(k) plans.

Qualifications

• 1+ years of experience in competitive retail space management.
• Physical ability to lift up to 50 pounds occasionally.
• Strong analytical skills to monitor and enhance sales performance.

Responsibilities

• Achieve sales targets and deliver exceptional customer experiences.
• Support recruiting, interviewing, and team performance evaluations.
• Create a customer-centric culture and mentor team on clienteling strategy.

Skills

Leadership presence

Customer satisfaction

Sales analysis

Team collaboration

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of company initiatives and supports full operation of the business
• Maintains a growth mindset for business and personal development initiatives

Create Winning Teams/Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance; implements individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals/KPIs
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of company policies and procedures in addition to store operational procedures

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors team on clienteling strategy to build long‑term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internal customers

Qualifications & Requirements

• 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
• Ability to lift at least 25 lb. regularly (up to 50 lb., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Base Pay Range

$16.00–$24.75

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]