Lead Supervisor I

Coach; City of White Plains (NY); On-site; USD 23,419 - 38,228; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, based in New York, is on the lookout for a passionate Brand Ambassador who embodies the brand's values while achieving sales goals and enhancing customer experiences. This role requires strong leadership, a keen customer focus, and the ability to analyze sales data for store performance improvement.

Ideal candidates will have over a year of experience in retail supervision, a growth mindset, and the ability to lift products safely. The position offers a range of attractive benefits including medical and dental insurance, a 401(k), and paid parental leave.

Qualifications

• 1+ years in a competitive retail environment at Lead Supervisor level.
• Ability to lift at least 25 lbs regularly, up to 50 lbs occasionally.
• Strong leadership and customer relationship skills.

Responsibilities

• Achieve sales targets and deliver exceptional customer experiences.
• Monitor and analyze sales data to enhance store performance.
• Recruit and train team members, providing necessary feedback.

Skills

Leadership presence

Customer focus

Sales data analysis

Team development

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internal customers

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Competencies

Our Competencies for All Employees

• Courage: Provides current, direct, complete, and actionable feedback; addresses problems promptly; takes necessary action
• Creativity: Generates new and unique ideas; makes valuable connections
• Customer Focus: Meets expectations of internal and external customers; builds strong relationships
• Dealing with Ambiguity: Adapts to change; handles risk and uncertainty
• Drive for Results: Consistently exceeds goals; strong bottom-line orientation
• Interpersonal Savvy: Builds rapport and constructive relationships across levels
• Learning on the Fly: Learns quickly, open to change, analyzes successes and failures

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends; develops strategies and plans
• Developing Direct Reports and Others: Provides development opportunities; supports career goals
• Building Effective Teams: Fosters teamwork and belonging

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Base Pay Range: $17.00-$27.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.