Lead Student Success Coach.

Goodwill of Central & Northern Arizona; Alturas (CA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a leader to oversee a team of life and career coaches, managing performance, development, and program delivery. You will engage with students, facilitate meetings, and coordinate with instructors to support educational goals in a dynamic learning environment.

The role requires strong communication, cross-functional collaboration, and a commitment to community impact. Travel to local sites may be required.

Qualifications

• Bachelor's degree; Master's degree desired
• 5 years of experience in social work, mentoring, counseling, advising, or related field
• Experience working with at-risk students in a nontraditional setting and/or adult education setting
• Superior verbal and written communication skills
• Bilingual in English and Spanish highly preferred
• Ability to speak and read English proficiently
• Has working knowledge of computer programs: Google apps, MS Office, Excel and Word, Internet Explorer
• Demonstrated ability to develop relationships across levels and diverse populations
• Ability to embrace change, plan and organize, and self-manage

Responsibilities

• Leads a caseload of students and models expectations.
• Monitors quality and compliance of coaching records and presents data.
• Serves on leadership team; liaises between admin and coaches.
• Manages performance, staffing, compensation, and staff development.
• Attends team and professional development meetings; facilitates coach meetings.
• Oversees intake and develops learning plans for students with instructors.
• Builds relationships with community resources to support student goals.
• Ensures regular in-person attendance and supports school events.

Skills

Verbal and written communication

Meeting facilitation

Bilingual English/Spanish

Data gathering/analysis

Education

Bachelor's degree; Master's degree desired

Tools

Google applications (Gmail)

Microsoft Office

Excel

Word

Internet Explorer

Job description

4837 E McDowell Rd Phoenix Arizona, 85008,

Starting Pay: $65,000.00 Annual

Position Description

Starting Salary: $65,000.00

Promotes continued student engagement within the Excel Center. Oversees, manages, trains, assists and evaluates a staff of life and career coaches as well as assists with a caseload of students. Will facilitate the team relationship and meet individually with students, if necessary, to assist in overcoming barriers to each student's educational progress. Through problem-solving sessions, suggests ways in which students can overcome barriers and continue educational progress. Additional responsibilities include training new coaches, caseload distribution, conducting informal and formal evaluations and participating on the leadership team. Works with the instructional team in meeting educational objectives and adhering to Arizona Academic Standards. Serves as a mentor to less experienced Coaches.

Essential Duties and Responsibilities

• Leads by example with a caseload of students.
• Monitors/audits the quality and compliance of the coaching and case records and presents coach data.
• Serves on the leadership team and acts as liaison between admin and coaches.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Attends all team and professional development meetings.
• Develops agenda and facilitates coach team meetings.
• Requires occasional local travel/transporting individuals.
• Stays knowledgeable in every coaching area.
• Exercises creative problem-solving techniques.
• Co-teaches Senior Seminars.
• Plans and conducts coach professional development.
• Leads the intake process to introduce the student to the school and begin outlining his/her educational goals.
• Assists instructors in developing students' individual learning plans based on intake assessment.
• Becomes part of a reliable alliance and connects emotionally and socially with group members. Provides support and maintains open communication with instructors.
• Manages and monitors students' learning experiences to ensure student engagement and accomplishment of learning goals through individual and/or group meetings.
• Identifies and connects students to community resources to remove barriers and support academic and/or personal goals.
• Initiates and maintains contact with key community partners (community agencies, educational institutions and employers) to enhance the menu of support services provided to students.
• Works closely with leadership and instructional team members to support student success.
• Plays critical role in driving company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor's degree; Master's degree desired
• 5 years of experience in social work, mentoring, counseling, advising, or related field
• Experience working with at-risk students in a nontraditional setting and/or in adult education setting highly preferred
• Superior verbal and written communication skills
• Strong meeting facilitation skills
• Bilingual in English and Spanish highly preferred
• Ability to speak and read English proficiently
• Has working knowledge of computer programs to perform clerical tasks: Google applications (specifically Gmail), Microsoft Office, Excel and Word, and Internet Explorer
• Demonstrated ability to develop relationships at all levels and relate to a diverse population
• Awareness of community resources
• Ability to embrace change positively, strong planning and organizing skills, independent, self-manager
• Outstanding role model for success
• Ability to lead and mentor a team of coaches
• Ability to gather and analyze data for informed decision making
• Must be accessible for school events, open houses, recruitment events, and fairs
• Valid driver's license and clean MVR
• Ability to pass a background check, Online Arizona Certification Information System (OACIS) check, State Board of Education Disciplinary check, fingerprint clearance card check, and drug screen

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following

• 3 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K Traditional and Roth Plans
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement