Lead Strategic Planning Manager - Capacity & Workforce

AT&T; Dallas (TX); On-site; USD 119,000 - 178,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off

Job summary

AT&T in Dallas, TX is seeking an experienced Lead Strategic Sales Planning Manager to oversee sales capacity strategy and workforce planning. You will develop capacity models, coverage plans, and role architectures to align resources with market opportunities and drive productivity.

The role requires advanced analytics, cross-functional leadership, and guiding executive decisions on staffing, investment, and organizational design.

Qualifications

• 8+ years of related experience in workforce planning, sales strategy, or business planning preferred.
• Experience developing capacity models, coverage plans, and analytics-driven executive recommendations.

Responsibilities

• Develop short- and long-term workforce plans and staffing strategies aligned with revenue growth and cost-efficiency.
• Build forecasting models with revenue targets, attrition, hiring plans, and market opportunities; run scenario analyses.
• Define seller personas, roles, engagement models, and coverage designs aligned to market opportunity.
• Analyze attainment, productivity, utilization, and staffing ROI to provide executive recommendations.
• Partner with Sales, Finance, HR, Transformation, and Sales Ops to govern capacity planning and change initiatives.

Skills

Capacity modeling

Workforce planning

Sales strategy

Analytics

Education

Bachelor’s degree (BS/BA) in Business, Finance, Economics, Statistics, Operations Research, Analytics, or a related field desired

Job description

Overall Purpose

Manage sales capacity strategy and workforce planning, including seller capacity models, coverage planning, role architecture, and workforce investment recommendations; align sales resources with market opportunities and business growth objectives to improve customer coverage, seller productivity, and organizational efficiency.

Key Roles and Responsibilities

• Strategic Capacity and Workforce Planning: Develop short- and long-term workforce plans, capacity requirements, coverage ratios, and staffing strategies aligned with revenue growth, productivity, customer coverage, and cost-efficiency objectives.
• Workforce Forecasting and Scenario Modeling: Build forecasting models incorporating revenue targets, productivity assumptions, attrition, hiring plans, and market opportunities; conduct scenario and sensitivity analyses to guide resource allocation and investment decisions.
• Role Architecture and Coverage Design: Define seller personas, role responsibilities, engagement models, productivity assumptions, and workload standards; design coverage and territory structures that align resources with customer potential and market opportunity.
• Performance Analysis and Executive Insights: Analyze attainment, productivity, utilization, customer coverage, and workforce investment returns; translate findings into executive recommendations that improve staffing, seller effectiveness, and sales performance.
• Cross-Functional Leadership and Governance: Partner with Sales Leadership, Finance, HR, Transformation, and Sales Operations to align workforce assumptions, establish capacity-planning governance, support organizational change, and influence strategic workforce decisions.

Job Contribution

An experienced professional recognized as an expert in sales capacity strategy and workforce planning, creatively resolving complex business and resource-allocation issues through advanced analytics and strategic judgment. Leads significant planning initiatives with substantial autonomy, develops long-term workforce and coverage strategies, and influences executive decisions regarding staffing, investment, role design, and organizational effectiveness. Collaborates extensively with senior leadership and provides guidance to less experienced professionals.

Education/Experience

Supervisor: No Education/Experience: Bachelor’s degree (BS/BA) in Business, Finance, Economics, Statistics, Operations Research, Analytics, or a related field desired; MBA or advanced degree preferred. 8+ years of related experience in workforce planning, sales strategy, sales operations, finance, management consulting, or business planning. Experience developing capacity models, coverage plans, resource-allocation frameworks, and analytics-driven executive recommendations preferred.

Salary

Our Lead Strategic Sales Planning Manager jobs earn between $118,800.00 - $178,200.00 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits and Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Location

Dallas, Texas

Contract and Hours

Full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Weekly Hours: 40

Time Type: Regular

EEO Statement

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Company Culture

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.