Lead Store Solutions Representative

Harbor Wholesale; Medford (OR); On-site; USD 65,904,000 - 78,799,000; Full time

Benefits offered by this job

Vacation and sick time

Paid holidays

Medical, dental, vision, life

Job summary

Harbor Wholesale in Medford, OR is seeking a Lead Store Solutions Representative for Southern Oregon. This position covers Medford to the CA border with 70% overnight travel and a four 10-hour shift schedule (Mon-Thu).

You will guide SSRs, manage merchandising projects, train team members, and report updates to the Regional Sales Manager while ensuring company standards and efficient operations.

Qualifications

• Ability to read and write English and follow written instructions.
• Must possess basic math skills.
• Outstanding customer service skills.
• Valid driver’s license and operate Harbor vehicle; fuel costs covered.

Responsibilities

• Implement company plan-o-grams and merchandising standards across sets.
• Inventory management of supplies in vans and storage areas.
• Maintain clean, professional work environment in stores and wear company dress code.
• Assign cross-category training to team members and monitor store performance.

Skills

English proficiency

Basic math skills

Customer service

Driver's license

Education

HS Diploma or equivalent

Some college (preferred)

Job description

Overview

Lead SSR - Southern Oregon/Medford based

70% overnight travel. All expenses are paid. Position will use company vehicle. This territory encompasses greater Medford to the CA border and west to Coos Bay, inclusive of inland I5 to Oakland and east to Lakeview -

Schedule: Monday - Thursday, four 10-hr shifts. Three day weekends always.

The purpose of the Lead Store Solutions Representative is to ensure that each assigned project is completed in a professional and timely manner. This position is responsible for ensuring that everything possible is completed at each store location to offer the merchandising appearance and organization required by company standards. The Lead Store Solutions Representatives will guide and motivate team members to work together and ensure they’re delivering exceptional customer service. This position will also help with training and development of the Store Solutions Representatives team, ordering supplies, providing updates to the Reginal Sales Manager, and other duties to assist management.

Pay: $23 - 27.50/per hour.

Benefitsfor Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.

Responsibilities

Essential Job Functions:

• Responsible for implementing company plan-o-grams in all sets. This includes the selection of products for core sets as outlined in our Merchandising Solutions; rearrange store shelves or display areas as close to company approved layouts as possible. This includes: merchandising, stocking product, SRP pricing, shelf facing, rotating merchandise and cleaning of product and shelves as needed.
• Inventory management of supplies in vans and storage areas.
• Maintain a clean and safe work environment in the customers’ stores.
• Work professionally by maintaining dress and personal appearance codes according to company standards.
• Assign categories to team members that encourages and ensures cross-category training.
• Monitor potential account problems at the store level and report to the Territory Sales Manager or Regional Sales Manager.
• Ensure all retail items placed in the store are tagged.
• Ensure Count of Goods is recorded at each reset.
• Maintain the Store Solutions Calendar schedule and communicate with team member(s).
• Provide Regional Sales Manager with weekly updates.
• Assist in developing layouts for stores as needed.
• Assume responsibility as main contact for securing merchandising supplies.
• The lead will check the work of SSR’s to ensure category resets are being completed properly.

Knowledge, Skills, and Abilities:

• Ability to read and write English and follow written instructions.
• Must possess basic math skills.
• Outstanding customer service skills.
• Valid driver’s license. Drive a Harbor company van/vehicle, however, you may need to take their own vehicle for a work-related matter. Gas expenses are paid.

Qualifications

Education and Experience:

• Some college porferred, HS Graduate required.
• Customer service experience required with stable work history.
• Experience in merchandising, sales and retail work experience within a field sales environment preferred.

Physical Requirements:

• This can be a physical job requiring occasional lift/carrying of 20-50 pounds

Although a company vehicle is used in this role, all final candidates must successfully pass a drug screen, criminal background check and MVR report for insurance purposes. Valid driver’s license from the state of residence.