Lead Store Sales Associate

Krocquincy; Overland Park, Northern (KS, KY); Hybrid; USD 25,000 - 33,860; Full time

Job summary

The Salvation Army is seeking a Store Lead Sales Associate in Overland Park, KS to oversee daily store operations, drive sales, and ensure exceptional customer service. This role requires leadership, strong communication, and proficient cash-handling abilities, with a focus on maintaining an organized, welcoming thrift-store environment.

You will support management, supervise staff in absence of the manager, and contribute to achieving donation and sales goals while upholding the organization’s

Qualifications

• High school diploma or GED required.
• Previous retail or thrift store experience required.
• Leadership or keyholder experience preferred.

Responsibilities

• Support management with product sales, acquisition, and merchandising.
• Assist with store opening and closing procedures.
• Handle banking tasks, including daily deposits and cash reconciliation.
• Help achieve sales, production, and donation goals.
• Manage product rotation and inventory flow to maintain a fresh sales floor.
• Deliver outstanding customer service and promote a welcoming environment.
• Resolve customer concerns courteously and professionally.
• Maintain store cleanliness, organization, and visual appeal.
• Arrange displays, signage, and layout according to company standards.
• Identify opportunities to improve store presentation and efficiency.
• Provide direction and support to team members in the absence of management.
• Communicate effectively with the Store Manager regarding operations and staffing needs.

Skills

Strong communication

Customer service

Cash handling

POS systems

Payroll systems

Microsoft Office

Multitasking

Reliability

Education

High school diploma or GED

Leadership or keyholder experience

Tools

POS systems

Microsoft Office

Payroll systems

Job description

Store Lead Sales Associate – The Salvation Army

Location:Overland Park, KS
Status:Full-Time/ 40 hours per week
Pay Rate:$14.14/hr.

About Us

The Salvation Army is an international movement and part of the universal Christian Church. Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Our thrift stores help fund our Adult Rehabilitation Centers (ARCs) while offering affordable, sustainable shopping options to our local communities. Every purchase and donation helps change lives.

Job Overview

Join our team in“Doing the Most Good.” We’re seeking a dedicatedLead Store Sales Associateto support our store management team in day-to-day retail operations. In this vital role, you’ll help ensure smooth store operations, exceptional customer service, and consistent sales performance—all while advancing The Salvation Army’s mission to serve those in need.

Key Responsibilities

Support management with product sales, acquisition, and merchandising.

Assist with store opening and closing procedures.

Handle banking tasks, including daily deposits and cash reconciliation.

Help achieve sales, production, and donation goals.

Manage product rotation and inventory flow to maintain a fresh sales floor.

Customer Experience & Store Maintenance

Deliver outstanding customer service and promote a welcoming environment.

Resolve customer concerns courteously and professionally.

Maintain store cleanliness, organization, and visual appeal.

Arrange displays, signage, and layout according to company standards.

Identify opportunities to improve store presentation and efficiency.

Leadership & Communication

Provide direction and support to team members in the absence of management.

Communicate effectively with the Store Manager regarding operations and staffing needs.

Reinforce company policies and procedures consistently.

Report any behavioral or performance concerns promptly.

Assist staff with basic register troubleshooting and daily problem-solving.

Qualifications

Education & Experience

High school diploma or GED required.

Previous retail or thrift store experience required.

Leadership or keyholder experience preferred.

Skills & Abilities

Strong communication and customer service skills.

Proficiency with cash handling and register operations.

Basic computer skills (POS systems, payroll systems, Microsoft Office).

Ability to multitask in a fast-paced environment.

Reliable, punctual, and mission-driven attitude.

Certifications

Valid Driver’s License and reliable transportation for bank runs.

Must be able to pass a Motor Vehicle Record (MVR) check.

Physical Requirements

Regularly required to stand, talk, and use hands for extended periods.

Frequently required to walk, reach, bend, and lift up to 25 lbs.

Occasionally required to kneel, climb, or balance.

Must have adequate vision and focus for retail work.

Retail store setting with moderate noise levels.

May experience dust or temperature fluctuations.

Standing and walking for most of the shift.

What We Offer

Opportunity to make a meaningful difference in your community.

Supportive, mission-focused work culture.

On-the-job training and professional growth opportunities.

Comprehensive benefits package (for eligible employees).

The Salvation Army is committed to caring for those who care for others. We offer a comprehensive, affordable benefits package designed to support your health, your family, and your future.

Our benefits include:

• Medical, Dental, Vision & Hearing Coveragethrough Anthem Blue Cross Blue Shield – multiple plan options with affordable premiums and low copays.
• Prescription Coveragewith Express Scripts – mail-order options for convenience and lower costs.
• Flexible Spending Accounts (FSA)for healthcare and dependent care expenses.
• Employer-Paid Basic Life Insuranceand options to purchase additional voluntary life coverage for you and your dependents.
• Short- and Long-Term Disability Insurancethrough Unum, including income-protection buy-up options.
• Supplemental Aflac Plans(Accident, Critical Illness, and Hospital Indemnity) to help offset unexpected medical costs.
• MetLife Pet Insuranceavailable with preventive care options for your furry family members.
• Employee Assistance Program (EAP)offering 24/7 confidential counseling, legal, and financial resources.
• Paid Time Off (PTO)andPaid Holidayseach year.
• Retirement Savings Plan (403b)with employer match eligibility.

Opportunities forgrowth, training, and career developmentwithin one of the nation’s largest and most trusted nonprofits.

Travel

Occasional travel to nearby store locations or training sessions may be required.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer. We welcome and encourage applicants who are returning to work, U.S. Veterans, individuals with disabilities, people impacted by the justice system, and those without a college degree to apply.

Additional Information

What You Need

Required

Education & Experience

• High School Graduate or Equivalent

Skills & Abilities

• Ability to speak, write and understand English for effective communication
• Basic computer skills including Point of Sales System and payroll program
• Proficient cash handling and accurate change-giving abilities

Certifications

• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus
• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

Equality Statement

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.