Lead Store Advisor, Lafayette

ON.com LLC; New York (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Employee discount

401k program

Vacation time (15 days)

Store holidays (closure on Christmas &

New Year)

Job summary

ON.com LLC in New York seeks a Lead Store Advisor to elevate team performance and floor execution through functional expertise and coaching. Reporting to the Store Leader, you will orchestrate the energy of the sales floor with a positive mindset and provide balanced feedback to drive excellence.

You will manage after-sales inquiries with empathetic, personalized solutions and mentor peers to uphold ON's premium service standards and fan relationships across the store.

Qualifications

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Experience leading projects, managing floor priorities, or informally mentoring peers to achieve performance goals.
• Strong service excellence, problem-solving, and change-management abilities.

Responsibilities

• Orchestrate floor flow as an expert role model for the 5 Steps of Service and Cloud CX framework to deliver premium experiences.
• Drive functional excellence by owning a pillar of expertise (Customer, Experience, Store Operations, or People) with meticulous standards.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions.
• Coach and motivate the team through balanced feedback to foster shared accountability and premium service.

Job description

In ShortAs the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction.Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.Your MissionOrchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyaltyDrive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the storeResolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationshipsGuide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioningYour StoryYou bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environmentYou have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goalsYou possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectivelyYou demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosityYou have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industriesYour TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.Total RewardsTypical cash compensation range for this position is $29.80/hr - $32.70/hr plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!