Lead SRE Ops

Aumni; Houston (TX); Presencial; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Lead Site Reliability Engineer to define and own enterprise backup and data protection platforms, including Cohesity, Commvault, and NetBackup. You will lead resiliency design reviews, mentor engineers, and serve as the primary owner of critical firm data assets.

You will drive 7x12 shift coverage, oversee incident response, implement AI-enabled reliability workflows, and collaborate with teams to set service level objectives and guardrails.

Formación

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience.

Responsabilidades

• Consistently model and champion site reliability culture and practices, documenting and sharing knowledge within your organization via internal forums and communities of practice
• Lead hands‑on administration, backup policy configuration, disaster recovery operations, and platform management across Cohesity, Commvault, and NetBackup environments, including migration planning for legacy systems
• Drive operational backup initiatives covering data protection, retention, and file recovery to meet operational recovery requirements, including oversight of backup telemetry, reporting, and annual certification processes
• Lead initiatives to improve the reliability and stability of data protection applications and platforms using data‑driven analytics to improve service levels, proactively identifying and resolving technology‑related bottlenecks
• Drive collaboration with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
• Serve as the main point of contact during major incidents for data protection applications, applying strong incident management and escalation skills to identify and resolve issues quickly to minimize financial impact to the business
• Use enterprise-authored AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
• Lead reuse-first adoption of AI-assisted reliability workflows across the software development lifecycle and toolchain practices — including CI/CD quality checks, test and validation automation, and operational readiness — ensuring traceability, auditability, resiliency, and security controls
• Provide a high level of technical expertise across one or more technical domains and deliver advice and mentorship to other engineers on the team

Conocimientos

SRE concepts

Incident management

Data protection

Observability

AI in reliability

Mentoring/leadership

Educación

Bachelor's degree or equivalent in a related field

SRE certification (preferred)

Herramientas

Cohesity

Commvault

NetBackup

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

ECS

Descripción del empleo

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant impact in a realm tailored for top achievers in site reliability engineering and data protection.

As a Lead Site Reliability Engineer at JPMorganChase within the Enterprise Technology (Infrastructure Platforms), you hold a leadership role on your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business challenges they face. You will lead resiliency design reviews, break complex problems into digestible work for other engineers, act as a technical lead for medium to large-scale data protection platforms, and provide mentorship to engineers across the team. In this role, you will be the primary owner of enterprise backup and data protection platforms — including Cohesity, Commvault, and NetBackup — ensuring the reliability, recoverability, and compliance of critical firm data assets.

Job responsibilities

• Consistently model and champion site reliability culture and practices, documenting and sharing knowledge within your organization via internal forums and communities of practice
• Lead hands‑on administration, backup policy configuration, disaster recovery operations, and platform management across Cohesity, Commvault, and NetBackup environments, including migration planning for legacy systems
• Drive operational backup initiatives covering data protection, retention, and file recovery to meet operational recovery requirements, including oversight of backup telemetry, reporting, and annual certification processes
• Lead initiatives to improve the reliability and stability of data protection applications and platforms using data‑driven analytics to improve service levels, proactively identifying and resolving technology‑related bottlenecks
• Drive collaboration with your team to identify comprehensive service level indicators and partner with stakeholders to establish reasonable service level objectives and error budgets
• Serve as the main point of contact during major incidents for data protection applications, applying strong incident management and escalation skills to identify and resolve issues quickly to minimize financial impact to the business
• Use enterprise‑authorized AI capabilities within the work environment to accelerate major‑incident triage, troubleshooting, and post‑incident analysis, validating outputs and handling operational data according to sensitivity and security requirements
• Lead reuse‑first adoption of AI‑assisted reliability workflows across the software development lifecycle and toolchain practices — including CI/CD quality checks, test and validation automation, and operational readiness — ensuring traceability, auditability, resiliency, and security controls
• Provide a high level of technical expertise across one or more technical domains and deliver advice and mentorship to other engineers on the team

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Hands‑on experience with Cohesity, Commvault, and NetBackup, including platform administration, data deduplication, storage optimization, policy management, tape library operations, and enterprise‑scale deployments
• Understanding of backup product service capabilities including frequency scheduling, backup retention, immutability, classification‑based handling, successful backup monitoring, automatic retry, failure alerting, integrity checks, and restore capabilities
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, or Splunk
• Fluent in at least one programming language such as Python, Java/Spring Boot, or .NET, with experience in automation and scripting for backup operations
• Proficient with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform, and with container and container orchestration technologies including Kubernetes, Docker, and ECS
• Experience with troubleshooting common networking technologies and issues, as well as knowledge of storage technologies and SAN/NAS environments
• Experience with encrypted local disk backup and backup replication with encryption to alternate locations, including knowledge of backup certification processes and compliance requirements
• Demonstrated experience using enterprise‑authorized AI capabilities to improve site reliability engineering workflows, with strong validation habits and awareness of data sensitivity
• Ability to evaluate AI‑assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations

Preferred qualifications, capabilities, and skills

• Experience identifying and solving complex data structure and algorithm‑related problems in the context of large-scale data protection environments
• Experience with 24x7 production support environments, including shift‑based coverage models and on‑call incident response
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, with a habit of self‑education to evaluate and recommend new technologies
• Knowledge of Data Protection 2.0 platform capabilities and familiarity with enterprise backup certification and compliance frameworks
• Experience working across multiple time zones in a globally distributed, mission‑critical infrastructure environment

Note: This position requires the ability to work 7x12 hour shifts as scheduled, including weekends as required by business needs, in support of mission‑critical data protection infrastructure.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Lead data protection reliability at scale — drive backup innovation, own incident response, and shape SRE culture in a mission critical