Lead Site Reliability Engineer

Next Frontier Capital; Jersey City (NJ); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to define the future of reliability across a global organization within Corporate Technology. You will lead, mentor, and provide strategic direction for complex systems, conduct resiliency reviews, and guide engineers in incident response and post-incident analysis.

You will champion reliability culture, drive SLI/SLO alignment with stakeholders, and leverage AI-enabled workflows to accelerate triage and remediation, while maintaining

Qualifications

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience.
• Proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net.
• Experience using enterprise-auth... AI capabilities within the work environment to improve SRE workflows with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection.
• Proficient with continuous integration and continuous delivery practices and tooling.
• Proficient with container and container orchestration.
• Experience with troubleshooting common networking technologies and issues.
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies.

Responsibilities

• Champions site reliability culture and documents knowledge within the organization.
• Leads initiatives to improve reliability and stability using data-driven analytics to improve service levels.
• Drives collaboration to identify service level indicators and agree on SLIs/SLOs with stakeholders.
• Uses enterprise AI capabilities to accelerate major-incident triage, troubleshooting, and post-incident analysis with proper validation.
• Acts as main contact during major incidents to resolve issues quickly and minimize financial loss.
• Offers high level technical expertise and mentors other engineers.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices ensuring traceability, resiliency and security controls.

Skills

SRE certification

Reliability engineering

Python/Java/.NET

AI-assisted SRE workflows

AI guardrails

Observability

CI/CD automation

Container orchestration

Networking troubleshooting

Continuous learning

Tools

CI/CD tooling

Observability tooling

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-size products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Proficient with continuous integration and continuous delivery practices and tooling
• Proficient with container and container orchestration
• Experience with troubleshooting common networking technologies and issues
• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Promote the future of a global firm, shaping high impact solutions and excelling in a performance promote site reliability environment.