Lead Specialist, Project Management

National Grid; Waltham (MA); Híbrido; USD 136.000 - 160.000; Jornada completa

Descripción de la vacante

National Grid in Waltham, MA is seeking a Program Manager to lead the Project Expeditor (PEX) program within the Energy Efficiency Sales team. You will oversee vendor performance and ensure energysavings targets are met within budget.

You will coordinate meetings, track progress, and report results to leadership, collaborating with sales teams and external providers. The role is hybrid with in-office and remote days and involves travel within Massachusetts.

Formación

• Bachelor's degree in a related field and 5+ years of relevant experience.
• Strong vendor and project-management skills with negotiation ability.
• Excellent written and verbal communication across diverse stakeholders.
• Hands-on experience with CRM platforms and sales tools.
• Willingness to travel within Massachusetts and possess a valid driver's license.

Responsabilidades

• Oversee delivery and performance of the Project Expeditor (PEX) program.
• Coordinate in-person and virtual meetings, updates, and training for vendors.
• Develop monthly performance reports and drive data-driven improvements.
• Ensure compliance with program requirements and vendor onboarding.
• Liaise with Sales teams and external service providers to align on expectations.

Conocimientos

Vendor management

Project management

Negotiation

Communication

Travel coordination

Educación

Bachelor's degree in a related field

Herramientas

CRM platforms

Sales tools

Descripción del empleo

About us

National Grid is hiring a Program Manager, for our Energy Efficiency Sales team in the Waltham, MA office. This is a Hybrid Role and has both in office and work from home days.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

We are seeking a Program Manager to support our Energy Efficiency Sales team in our Customer Organization. In this role, you will oversee the delivery, performance, and continuous improvement of the Project Expeditor (PEX) Program, ensuring achievement of energysavings targets within established budgets. The PEX Program is a thirdparty vendor network that provides comprehensive, incentivized turnkey energyefficiency and electrification solutions to municipal, commercial, and industrial customers. This role directly influences customer satisfaction, energysavings performance, and vendor network effectiveness.

Key Accountabilities

Your primary responsibility will be to successfully manage the delivery and performance of the Project Expeditor Program. Some specific responsibilities include but are not limited to:

• PEX Engagement and Meetings: Facilitate inperson and virtual PEX meetings; develop focused agendas covering program updates, new measures, vendor introductions, and training needs; coordinate guest speakers; deliver ongoing progress updates and key reminders; and provide dedicated training sessions aimed at upskilling existing PEX vendors.
• Communications and Announcements: Provide timely updates to PEX vendors on program changes and urgent announcements; partner with Marketing to produce regular newsletters; maintain the PEX website and lookup tools; and ensure clear, consistent communication across the vendor network.
• Goal Setting and Alignment: Translate strategic energy efficiency and electrification objectives into actionable programlevel and vendorspecific goals across both electric and gas initiatives.
• 1:1 Meetings and Coaching: Conduct regular 1:1 sessions with PEX vendors to review performance, goals, challenges, and development areas. Offer tailored coaching, resources, and training support to help upskill existing vendors and drive continuous improvement.
• Reporting and Analysis: Develop monthly performance reports using business projecttracking data; monitor annual progress; and deliver clear, datadriven insights to inform leadership decisions and program adjustments.
• Application and Program Management: Manage annual program updates; oversee new vendor application intake and coordinate crossfunctional reviews; conduct reference checks and gather internal feedback to support approval decisions. Onboard approved vendors and integrate them into projecttracking systems.
• Compliance: Ensure PEX vendors meet all requirements outlined in the PEX agreement. Proactively identify vendors not in good standing and manage their removal from the program.
• Feedback and Continuous Improvement: Collect feedback from customers, PEX vendors, and internal stakeholders; analyze results to identify improvement opportunities; and develop, implement, and track action plans including targeted training initiatives to strengthen vendor capabilities and enhance program performance.
• Vendor and Stakeholder Relationship Management: Manage daytoday relationships with PEX vendors, Sales teams, and external service providers, ensuring alignment on documentation requirements and quality expectations.

#LI-SA1

Qualifications

• Bachelor's degree in a related field preferred, with 5+ years of relevant professional experience (energyefficiency program management strongly preferred).
• Strong vendor and projectmanagement skills, including effective negotiation and relationshipbuilding capabilities.
• Ability to adapt communication style to diverse audiences and stakeholders.
• Excellent verbal, written, and presentation skills, with proven success engaging customers, sales leadership, sales teams, and trade partners.
• Handson experience with CRM platforms and familiarity with a range of sales tools and supporting applications.
• Understanding of the energy industry, particularly energy use and optimization in commercial and industrial buildings.
• Broad knowledge of energy policy, regulation, stakeholder engagement, customer experience, and energyefficiency best practices.
• Familiarity with HVAC technologies and/or experience working with HVAC contractors, distributors, or manufacturers is a plus.
• Ability to travel within Massachusetts to various offices, vendor sites, meeting locations, etc. is required; mileage reimbursement or participation in the Motus program is available.
• Valid driver's license required.

Salary

Salary

$136,000 - $160,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.