Senior Program Manager, Customer Energy Integration (ESMP)

National Grid; Waltham (MA); On-site; USD 108,000 - 126,000; Full time

Job summary

National Grid is seeking a Senior Program Manager to lead the deployment of a portfolio of Non-Wires Alternatives (NWAs) across its Massachusetts service territory. You will coordinate internal teams and external partners to deliver cost-effective, scalable grid flexibility solutions and support regulatory strategy.

The role requires strong program management skills, DER knowledge, and experience with RFPs, benefit/cost analyses, and stakeholder engagement.

Qualifications

• Bachelor's degree in Engineering, Sciences, Economics, or equivalent.
• 3-5 years in project or program management; 6 years without degree.
• Strong DERs knowledge incl. energy storage, NWAs, DR.
• Experience with RFPs and cost-benefit analyses.
• Excellent stakeholder engagement and communication.
• Proficiency with Microsoft Office.

Responsibilities

• Lead implementation of a portfolio of NWA solutions in MA.
• Coordinate across internal teams and external stakeholders.
• Provide end-to-end project management for multiple NWA initiatives.
• Prepare and deliver reports to leadership and stakeholders.
• Occasional travel within Massachusetts is required.

Skills

DERs knowledge

Stakeholder engagement

RFP drafting

Project management

MS Office

Education

Bachelor's degree in Engineering or similar

Master's degree preferred

Job description

About Us

National Grid is hiring a Senior Program Manager for our NE Electric Engineering and Network Strategy - Commercial Operations department. This position can be based in Upstate & Downstate NY and Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

Job Purpose

As Massachusetts accelerates toward its climate and clean energy goals, National Grid is implementing its Electric Sector Modernization Plan (ESMP) to enable an electric network that supports the Commonwealth's climate, clean energy, and equity objectives and delivers the fair, affordable, and clean energy transition for all our customers and communities. A key component of this transformation is the deployment of Non-Wires Alternatives (NWAs), clean energy solutions that leverage customer-sited resources and virtual power plants (VPPs) to alleviate grid constraints and potentially defer traditional infrastructure investments.

The Senior Program Manager will lead the implementation of a portfolio of NWA projects across National Grid’s Massachusetts service territory. This role requires a strategic thinker and skilled individual who can coordinate across internal teams and external stakeholders to deliver innovative, cost-effective, and scalable grid flexibility solutions.

Key Accountabilities

• Lead the implementation and management of a portfolio of NWA solutions that utilize utility assets, customer programs, and grid services to address localized grid constraints.
• Drive innovation in NWA deployment, including new community engagement models, streamlined internal processes, and improved tracking and reporting mechanisms.
• Act as the primary liaison between internal teams (e.g., Marketing, Corporate Affairs, Procurement, Legal, Customer Programs, Distribution Planning, Digital, Control Center Operations) and third-party contractors/subcontractors.
• Provide end-to-end project management for multiple NWA initiatives, including:

• Opportunity screening and benefit/cost analysis
• RFP development and vendor selection
• Budget and schedule oversight
• Contractor management and issue resolution
• Data, settlement and billing operational support
• Capture and apply lessons learned across projects to enhance future performance.
• Stay current on NWA/VPP innovations and best practices.
• Support regulatory strategy for NWAs through filing preparation and coordination.
• Prepare and deliver reports and presentations to internal leadership and external stakeholders.
• Occasional travel within Massachusetts is required.

Qualifications

• Bachelor's degree in Engineering, Sciences, Economics, or equivalent experience in the utility/energy sector (Master's preferred). 3 years of relevant experience in lieu of a degree will be accepted.
• 3-5 years of experience in project or program management, with a track record of managing complex, multi-stakeholder initiatives required (6 years minimum without degree.
• Strong understanding of distributed energy resources (DERs), including energy efficiency, demand response, energy storage, NWAs, and distributed generation.
• Experience collaborating with or working for a Flexibility Service Provider (FSP; such as a demand response provider, DER aggregator, or solar/storage developer) is a strong plus.
• Experience drafting RFPs and conducting benefit/cost analyses.
• Excellent relationship management and stakeholder engagement skills.
• High level of initiative and ability to thrive in ambiguous, fast-evolving environments.
• Passion for decarbonization and the clean energy transition.
• Proficiency with Microsoft Office suite.

Preferred Certifications

• Project Management Professional (PMP).
• Professional Engineer (PE), Engineer in Training (EIT), Certified Energy Manager (CEM), and/or similar credentials.

Salary

Upstate NY: $96,000.00 - 112,000.00 USD Annually

Downstate NY: $115,000.00 - 135,000.00 USD Annually

MA: $108,000.00 - 126,000.00 USD Annually

More Information

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Equal Employment Opportunity

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.