Lead Specialist, Project Management

National Grid Plc; Waltham (MA); Híbrido; USD 136.000 - 160.000; Jornada completa

Descripción de la vacante

National Grid in Waltham, MA is hiring a Program Manager to support the Energy Efficiency Sales team. You will oversee the Project Expeditor (PEX) Program, ensuring energy-savings targets are met within budgets and driving vendor performance.

The role requires strong project management, vendor engagement, and cross‑functional collaboration with sales, marketing, and operations. This is a hybrid position with in-office and remote days in Massachusetts.

Formación

• Bachelor’s degree in a related field preferred with 5+ years of relevant experience.
• Strong vendor and project-management skills, including negotiation and relationship-building.
• Ability to adapt communication style to diverse audiences and stakeholders.
• Excellent written, verbal, and presentation skills for customers and sales teams.
• Hands-on experience with CRM platforms and sales tools.

Responsabilidades

• Oversee delivery and performance of the Project Expeditor (PEX) Program and meet energy-savings targets.
• Facilitate PEX meetings, coordinate agendas, and deliver training to vendors.
• Communicate program changes and updates to the vendor network and marketing.
• Translate strategic objectives into actionable program goals across electric and gas initiatives.
• Conduct 1:1 coaching with vendors to improve performance and capabilities.
• Develop monthly performance reports and provide data-driven insights to leadership.
• Manage annual program updates and vendor onboarding.

Conocimientos

Vendor management

Project management

Negotiation

Communication

Stakeholder engagement

Educación

Bachelor’s degree

Herramientas

CRM platforms

Sales tools

Descripción del empleo

National Grid is hiring a Program Manager, for our Energy Efficiency Sales team in the Waltham, MA office. This is a Hybrid Role and has both in office and work from home days.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

We are seeking a Program Manager to support our Energy Efficiency Sales team in our Customer Organization. In this role, you will oversee the delivery, performance, and continuous improvement of the Project Expeditor (PEX) Program, ensuring achievement of energy‑savings targets within established budgets. The PEX Program is a third‑party vendor network that provides comprehensive, incentivized turnkey energy‑efficiency and electrification solutions to municipal, commercial, and industrial customers. This role directly influences customer satisfaction, energy‑savings performance, and vendor network effectiveness.

Key Accountabilities

Your primary responsibility will be to successfully manage the delivery and performance of the Project Expeditor Program. Some specific responsibilities include but are not limited to:

• PEX Engagement and Meetings: Facilitate in‑person and virtual PEX meetings; develop focused agendas covering program updates, new measures, vendor introductions, and training needs; coordinate guest speakers; deliver ongoing progress updates and key reminders; and provide dedicated training sessions aimed at upskilling existing PEX vendors.
• Communications and Announcements: Provide timely updates to PEX vendors on program changes and urgent announcements; partner with Marketing to produce regular newsletters; maintain the PEX website and lookup tools; and ensure clear, consistent communication across the vendor network.
• Goal Setting and Alignment: Translate strategic energy efficiency and electrification objectives into actionable program‑level and vendor‑specific goals across both electric and gas initiatives.
• 1:1 Meetings and Coaching: Conduct regular 1:1 sessions with PEX vendors to review performance, goals, challenges, and development areas. Offer tailored coaching, resources, and training support to help upskill existing vendors and drive continuous improvement.
• Reporting and Analysis: Develop monthly performance reports using business project‑tracking data; monitor annual progress; and deliver clear, data‑driven insights to inform leadership decisions and program adjustments.
• Application and Program Management: Manage annual program updates; oversee new vendor application intake and coordinate cross‑functional reviews; conduct reference checks and gather internal feedback to support approval decisions. Onboard approved vendors and integrate them into project‑tracking systems.
• Compliance: Ensure PEX vendors meet all requirements outlined in the PEX agreement. Proactively identify vendors not in good standing and manage their removal from the program.
• Feedback and Continuous Improvement: Collect feedback from customers, PEX vendors, and internal stakeholders; analyze results to identify improvement opportunities; and develop, implement, and track action plans including targeted training initiatives to strengthen vendor capabilities and enhance program performance.
• Vendor and Stakeholder Relationship Management: Manage day‑to‑day relationships with PEX vendors, Sales teams, and external service providers, ensuring alignment on documentation requirements and quality expectations.

#LI-SA1

Qualifications

• Bachelor’s degree in a related field preferred, with 5+ years of relevant professional experience (energy‑efficiency program management strongly preferred).
• Strong vendor and project‑management skills, including effective negotiation and relationship‑building capabilities.
• Ability to adapt communication style to diverse audiences and stakeholders.
• Excellent verbal, written, and presentation skills, with proven success engaging customers, sales leadership, sales teams, and trade partners.
• Hands‑on experience with CRM platforms and familiarity with a range of sales tools and supporting applications.
• Understanding of the energy industry, particularly energy use and optimization in commercial and industrial buildings.
• Broad knowledge of energy policy, regulation, stakeholder engagement, customer experience, and energy‑efficiency best practices.
• Familiarity with HVAC technologies and/or experience working with HVAC contractors, distributors, or manufacturers is a plus.
• Ability to travel within Massachusetts to various offices, vendor sites, meeting locations, etc. is required; mileage reimbursement or participation in the Motus program is available.
• Valid driver’s license required.

More Information

$136,000 - $160,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.