Lead Specialist, Oracle EBS RTR Lead

KPMG LLP; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

KPMG LLP is seeking a Lead Specialist, Oracle EBS RTR Lead to join our Managed Services practice in Dallas. You will oversee day‑to‑day EBS R2R operations, lead a dispersed team, and deliver timely reports and insights to clients while upholding firm standards.

The role requires 5+ years with EBS R2R, ITIL/ITSM experience, strong client-facing skills, and the ability to travel as needed. Bachelor's degree is required; sponsorship is not offered.

Qualifications

• 5+ years of experience with medium to large EBS R2R environments.
• Strong ITIL/ITSM framework knowledge and service desk understanding.
• Proven ability to interact with clients and manage expectations.
• Bachelor's degree required.

Responsibilities

• Collaborate with professionals to manage day-to-day EBS R2R operations.
• Lead a distributed managed services team providing level 2/3 support.
• Deliver KPI/SLA reports and insights with performance dashboards.
• Oversee maintenance activities and gather business/functional requirements.
• Support release planning and build functional specifications for future upgrades.
• Investigate incidents and drive continuous service improvements.

Skills

EBS R2R expertise

ITIL/ITSM knowledge

Client communications

Problem solving

Education

Bachelor's degree

Tools

EBS GL/Projects/AP/AR

Job description

KPMG is currently seeking a Lead Specialist, Oracle EBS RTR Lead to join our Managed Services practice.

Responsibilities

• Collaborate with industry/business subject area professionals, software engineers and technical leadership as part of a dynamic, distributed, and fast paced managed services team to manage day-to-day operations of EBS R2R application
• Manage team that provides level 2/3 support including break/fix, enhancements, reports and upgrades to KPMG clients and users of cloud-based applications
• Oversee client delivery by providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs); deliver weekly and monthly status reports and performance reports; develop and distribute operational performance reports and analytics to applicable stakeholders; troubleshoot and provide solutions to complex Oracle and Client processes
• Execute the day-to-day maintenance activities of EBS R2R Application for client including process design, package implementation lifecycle support and project reviews; identify, document and manage client business /functional requirements
• Assess client requirements and build of product specific functional specifications; support the planning, preparation and execution of future releases
• Provide specialized investigation and diagnosis of all incidents to identify problems and escalat unresolved incidents to external support; Contribute to continuous service improvements by monitoring performance, identifying recurring issues, and recommending enhancements aligned with firm standards
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications

• Minimum five years of recent experience supporting medium to large applications, working directly with internal/external clients
• Bachelor's degree from an accredited college or university is required
• Experience with EBS R2R implementations, post-production support, upgrades and functional testing with understanding of Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and service desk management
• Strong configuration skills across EBS R2R Applications
• Module experience with EBS General Ledger Accounting Hub, Project Billing and Costing, Accounts Payable, Accounts Receivable is required
• Capability to work independently and take ownership of and complete relatively complex tasks, effectively using available resources, as needed, with minimal guidance; ability to work well as part of a mixed team including, project managers and technical consultants, client personnel (both on and offshore)
• Ability to travel as necessary depending on client and business needs
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)