Lead Specialist, SAP Engagement Delivery Lead

KPMG LLP; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

KPMG LLP is seeking a Lead Specialist, SAP Engagement Delivery Lead to join our Managed Services practice in the United States. The role focuses on end-to-end SAP delivery across STP, ATR, and OTC domains, with emphasis on operational excellence and client satisfaction.

The candidate will lead onshore/offshore teams, manage escalations, and ensure delivery against SLAs while collaborating with Finance for close processes and audits.

Qualifications

• Five years of SAP S/4HANA functional experience.
• Three years in a Manager/Delivery Lead role.
• Bachelor’s degree required.
• Experience with AMS or post-production support.
• Leadership of distributed onshore/offshore teams.
• Strong client-facing communication and governance skills.

Responsibilities

• Lead end-to-end delivery for SAP enterprise business process managed services workstreams.
• Serve as primary escalation point for complex issues; guide structured resolution.
• Oversee order-to-cash and ATR-related processes and financial operations.
• Partner with Finance for period-end close, audits, and risk mitigation.
• Manage onshore/offshore teams; develop talent and ensure delivery quality.
• Govern incident, problem, change, and release management; plan roadmaps.

Skills

SAP S/4HANA

Delivery leadership

Client-facing communication

Operational governance

Financial operations knowledge

Education

Bachelor's degree

Job description

KPMG is currently seeking a Lead Specialist, SAP Engagement Delivery Lead to join our Managed Services practice.

Responsibilities:

• Lead end-to-end delivery for SAP enterprise business process managed services workstreams (e.g., STP, ATR, OTC), ensuring consistent execution against SLAs, KPIs, and contractual expectations while driving operational excellence and continuous improvement initiatives.
• Serve as the primary escalation point for complex functional, operational, and client issues; guide structured problem resolution and standardization across SAP STP, ATR, and OTC business process domains.
• Oversee order-to-cash and financial operations processes spanning order capture, billing, invoicing, receivables, collections, financial postings, reconciliations, and support for Account to Report (ATR) activities.
• Partner with Finance stakeholders to support period-end close, audit readiness, compliance requirements, and operational risk mitigation.
• Manage onshore/offshore functional teams responsible for Level 2/3 SAP support, including talent development, coaching, knowledge transfer, solution quality reviews, and delivery planning.
• Govern incident, problem, change, and release management processes including enhancement intake prioritization, roadmap planning, and oversight of FUT, SIT, and UAT testing cycles.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment.

Qualifications:

• Minimum five years of recent experience in SAP S/4HANA functional modules; minimum three years of recent experience in a Manager, Delivery Lead, or Service Delivery leadership role supporting SAP S/4HANA clients.
• Bachelor’s degree from an accredited college or university is required.
• Deep functional expertise in ATR, OTC, and STP areas and integration with BTP teams.
• Proven experience delivering managed services (AMS) or post-production support, including financial operations, invoicing, receivables, collections, and complex financial process support.
• Demonstrated leadership of distributed onshore/offshore teams with strong client-facing communication, operational governance, and risk management capabilities.
• Excellent verbal/written communication, analytical, and presentation skills, with the ability to balance operational delivery and strategic continuous improvement initiatives.
• Travel may be required as needed for client or business demands.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).