Lead Specialist, Delivery Management

KPMG LLP; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

KPMG LLP is seeking a Lead Specialist in Managed Services to oversee a team of analysts and drive performance, development, and onboarding within the Operations Capability Centre (OCC). The role emphasizes coaching, mentoring, and implementing HR policies while championing innovation and change across engagements.

The position requires substantial experience supervising delivery teams, strong communication, and collaboration skills, with a focus on independent, results-driven work in a US

Qualifications

• Minimum five years of experience supervising or managing delivery teams.
• Bachelor's degree from an accredited college or university or a minimum of five years of experience supporting client engagements in an operational and/or delivery capacity.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook and more).
• Excellent oral, verbal, and written communication skills with strong collaboration abilities.
• Ability to work independently in a target-driven environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead a cohort of analysts, acting as their Performance Management Leader (PML) and manage ongoing performance and formal review processes.
• Oversee the Professional Development (PD) process, setting performance objectives and standards within the OCC.
• Provide coaching, mentoring, and performance feedback to Analysts with regular dashboard reviews.
• Participate in recruiting and onboarding analysts, supporting engagement mobilisation and training.
• Drive and share best practices in AI, automation, and innovation across engagements and lead MS OCC programs like Lakehouse Day and Community Impact Day.
• Champion organizational change and ensure implementation of KPMG HR policies, leading capability programs and OCC-wide activities.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Skills

Leadership

Performance Management

Coaching

Recruitment

Onboarding

AI

Automation

Innovation

Change Management

Communication

Collaboration

Analytical Skills

Attention to Detail

Independent Work

Education

Bachelor's degree or 5 years experience

Tools

Microsoft Office

Job description

KPMG is currently seeking a Lead Specialist in Managed Services to join our Managed Services practice.

Responsibilities:

• Lead a cohort of analysts, acting as their Performance Management Leader (PML), and manage ongoing performance and formal review processes
• Oversee the Professional Development (PD) process, setting performance objectives and standards within the Operations Capability Centre (OCC)
• Provide coaching, mentoring, and performance feedback to Analysts, regularly reviewing dashboards for necessary follow-up
• Participate actively in recruiting and onboarding analysts, supporting engagement mobilization, and training
• Drive and share best practices in AI, automation, and innovation across engagements, and lead key MS OCC programs like Lakehouse Day and Community Impact Day
• Champion organizational change and ensure implementation of KPMG HR policies, leading capability programs, and supporting OCC-wide activities
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience supervising or managing delivery teams is required; project management experience is desirable
• Bachelor's degree from an accredited college or university or a minimum of five years of experience supporting client engagements in an operational and/or delivery capacity
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook and more)
• Excellent oral, verbal, and written communication skills, including the ability to communicate ideas quickly and effectively through written narratives and diagrams; adaptable and strong collaboration skills
• Demonstrated ability to work independently and successfully in a target driven operational environment
• Adaptable and strong collaboration skills with excellent analytical skills and attention to detail.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)