Lead Spa Receptionist

The Lodge at Whitefish Lake; Whitefish (MT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Room perks

Discounts at spa

Discounts at restaurant

Discounts at retail

Job summary

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is seeking a Lead Spa Receptionist to join our Spa team. You will lead a team, welcome guests, and orchestrate a luxury relaxation experience from the moment guests arrive.

The position offers $22 hourly and perks including $50 rooms at our properties and discounts at spa, restaurant, and retail. As Spa Receptionist you will check guests in/out, process payments, schedule reservations, manage retail, and support the Spa Director.

Qualifications

• Greet guests, check-in/out, process payments.
• Schedule spa reservations and answer inquiries.
• Restock and manage retail inventory.
• Able to work weekends/holidays.

Responsibilities

• Accurate, courteous check-in/out of spa guests.
• Process payments according to hotel requirements.
• Provide information about our spa and hotel's amenities.
• Schedule spa reservations.
• Track and restock retail inventory; monitor retail sales.
• Close retail sales; assist Spa Director; ensure spa cleanliness.

Skills

Clear communication

Customer service

Booking software

Problem solving

Flexibility

Weekend/holiday availability

Tools

Booking software

Job description

Lead a team of professionals to be the welcoming faces of our sanctuary. You will orchestrate the luxury wellness experience, setting a tone and standard of pure relaxation and unparalleled hospitality from the moment our guests arrive. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Lead Spa Receptionist to work with our Spa team. $22 hourly.

Our Company

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

As a Spa Receptionist, you will orchestrate a luxury relaxation experience and outstanding customer service. Your duties include greeting guests/visitors, checking them in and out of spa, processing payments, making reservations for spa, and answering inquiries. The receptionist is also responsible for retail center and sales.

MAIN DUTIES AND RESPONSIBILITIES:

• Accurate, courteous, and efficient check-in and check-out of spa guests.
• Process all payments according to established hotel requirements.
• Provide information for guests and visitors about our spa and hotel’s amenities.
• Schedule spa reservations.
• Tracking of retail (commission structure/incentives).
• Restocking and inventory of retail.
• Assistance to the Spa Director.
• Monitor basic cleanliness of spa.
• Close retail sales and make changes accurately when needed.
• Serve complimentary beverages to guests.

Specific Job Knowledge, Skills And Ability

• Ability to communicate clearly and empathetically.
• Polished customer service and composure.
• Willingness to learn our booking and operational software.
• Effort to adapt and problem-solve unexpected changes.
• Willingness to adapt to a changing environment.
• Willingness to work weekends and holidays as needed.
• Ability to work 30-40 hours per week.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.