Lead Spa Massage Therapist - Hospitality Leader

Hilton; Los Angeles (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

DailyPay access

Medical insurance coverage

Best-in-Class PTO

Travel discount program

Parental leave

401(k) matching

Employee stock purchase program (ESPP)

Job summary

Hilton in Los Angeles seeks a Lead Massage Therapist to deliver professional massages and body treatments and to lead training within the Spa department. You’ll spread the light and warmth of hospitality by creating memorable experiences for guests.

The role requires setting high standards of cleanliness, guest care, and protocol development, while actively recruiting and mentoring staff. A strong command of English is essential.

Qualifications

• Performs body treatments and massages for guests and maintains treatment rooms and supplies.
• Ability to read and interpret safety rules and operating instructions.
• Ability to speak English effectively before groups of customers or employees.

Responsibilities

• Coordinate and deliver training in massage therapies and body treatments, cleanliness, restocking, product knowledge and department protocol.
• Assist in product dispersal and upkeep of product dispensaries.
• Involvement in interviewing new massage therapists.
• Provide ongoing feedback to employees on performance and conduct disciplinary actions as needed.
• Propose protocol changes and assist in developing new department protocols.
• Act as a role model in hospitality by timely guest service and full treatment times.
• Assist in active recruitment of Massage Therapists.
• Maintain relations with resort departments and plan staff meetings.
• Ensure knowledge of all department procedures, including the Spa reservation system.
• Ensure Massage Technician Permits are current.
• Maintain equipment in safe working order and support spa sales for scheduling groups.

Skills

Massage therapy

Customer service

English communication

Tools

Spa reservation system

Job description

Hilton in Los Angeles seeks a Lead Massage Therapist to deliver professional massages and body treatments and to lead training within the Spa department. You’ll spread the light and warmth of hospitality by creating memorable experiences for guests.

The role requires setting high standards of cleanliness, guest care, and protocol development, while actively recruiting and mentoring staff. A strong command of English is essential.