Lead Massage Therapist - Conrad Los Angeles

Hilton; Los Angeles (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

DailyPay access

Medical insurance coverage

Best-in-Class PTO

Travel discount program

Parental leave

401(k) matching

Employee stock purchase program (ESPP)

Job summary

Hilton in Los Angeles seeks a Lead Massage Therapist to deliver professional massages and body treatments and to lead training within the Spa department. You’ll spread the light and warmth of hospitality by creating memorable experiences for guests.

The role requires setting high standards of cleanliness, guest care, and protocol development, while actively recruiting and mentoring staff. A strong command of English is essential.

Qualifications

• Performs body treatments and massages for guests and maintains treatment rooms and supplies.
• Ability to read and interpret safety rules and operating instructions.
• Ability to speak English effectively before groups of customers or employees.

Responsibilities

• Coordinate and deliver training in massage therapies and body treatments, cleanliness, restocking, product knowledge and department protocol.
• Assist in product dispersal and upkeep of product dispensaries.
• Involvement in interviewing new massage therapists.
• Provide ongoing feedback to employees on performance and conduct disciplinary actions as needed.
• Propose protocol changes and assist in developing new department protocols.
• Act as a role model in hospitality by timely guest service and full treatment times.
• Assist in active recruitment of Massage Therapists.
• Maintain relations with resort departments and plan staff meetings.
• Ensure knowledge of all department procedures, including the Spa reservation system.
• Ensure Massage Technician Permits are current.
• Maintain equipment in safe working order and support spa sales for scheduling groups.

Skills

Massage therapy

Customer service

English communication

Tools

Spa reservation system

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lead Massage Therapist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities Here’s what you'll do during a typical day:

• Coordinate and deliver training in massage therapies and body treatments, all areas of cleanliness and restocking, product knowledge and general department protocol.
• Assist in product dispersal and upkeep of product dispensaries.
• Involvement in the interview process of all new massage therapists.
• Provides on-going feedback to employees on their job performances, quality of work, and communicates disciplinary action needed to manager as required.
• Propose protocol changes as required and assist in the development of new protocols in the department.
• Act as a role model in the area of hospitality: by demonstrating timely pickup of guests, delivering full treatment time, consulting with guests by filling out prescription cards and discussing products and anticipating the needs of our guests.
• Assist in active recruitment of Massage Therapists.
• Maintain effective relations with all resort departments.
• Assist in planning and preparation for all scheduled staff meetings.
• Responsible for knowing all technical procedures for the department, including the Spa reservation system.
• Assist with ensuring Massage Technician Permits are current.
• Maintain open communication with staff being receptive to personal feedback from staff and management.
• Ensure equipment is in safe working order.
• Support spa sales team for maximization of scheduling when groups are booked.
• Coordinate on-site new product knowledge training sessions.
• Ensures coverage for call-offs and short staffed days.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

• SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak English effectively before groups of customers or employees of organization. Ability to deal with problems involving several concrete variables in standardized situations. Performs body treatments and massages for guests and maintains treatment rooms and supplies. Ability to work a flexible schedule that includes weekends and holidays.

What are we looking for?

• Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
• The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
• The hourly rate is $26.00 and is based on applicable and specialized experience and location.
• We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.