Lead Spa Coordinator-Full Time (Flamingo LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in the hospitality industry seeks a Lead Spa Coordinator to manage the spa operations at its Flamingo LV location. This role involves ensuring high service standards, overseeing the team of receptionists and attendants, and maintaining product inventory levels. The ideal candidate will have customer service experience, strong communication skills, and a commitment to providing exceptional guest experiences.

Qualifications

• Experience in customer service or spa environments.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal communication skills.

Responsibilities

• Oversee reception and attendant staff while upholding service standards.
• Conduct monthly inventory of spa and retail items.
• Assist in scheduling to ensure proper staffing levels.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Lead Spa Coordinator-Full Time (Flamingo LV)

Join to apply for the Lead Spa Coordinator-Full Time (Flamingo LV) role at Caesars Entertainment

Lead Spa Coordinator-Full Time (Flamingo LV)

1 week ago Be among the first 25 applicants

Join to apply for the Lead Spa Coordinator-Full Time (Flamingo LV) role at Caesars Entertainment

Get AI-powered advice on this job and more exclusive features.

Job Summary

Responsible for overseeing the reception and attendant staff, linen/product levels of the spa, and retail area. Conducts monthly inventory of all retail items and back of the house items. Upholds the SOP service standards for the receptionist and attendant team.

Job Description

Lead Spa Receptionist/Attendant:

Job Summary

Responsible for overseeing the reception and attendant staff, linen/product levels of the spa, and retail area. Conducts monthly inventory of all retail items and back of the house items. Upholds the SOP service standards for the receptionist and attendant team.

Essential Job Functions

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
• Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.
• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
• Ensures confidentiality with respect to guest and employee information.
• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
  
  

Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
• Takes ownership for Spa Squad group bookings and details
• Handles guests with problems prior to a supervisor intervention
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Uphold spa decor by maintaining the set-up and cleanliness of the area.
• Give tours and describe the spa facility to all guests entering the facility.
• Provide beverage service to all guests
• Handles guest requests and questions in a calm, professional, and courteous manner.
• Ensures guests services are started on time and all tickets are closed out properly.
• Communicate and describe in an articulate manner the spa offerings and their benefits
• Comfortable around guests in a state of undress.
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Maintain a clean, safe, stocked and well organized work area
• Assist in all areas of the spa operation as directed by management
• Perform other tasks as assigned by Manager or Supervisor.
  
  

Qualifications

• High school diploma or equivalent.
• Two years customer service, spa, or receptionist experience
• Obtain a valid Heath Card
• Ability to handle multiple tasks simultaneously
• Excellent computer, written and verbal communication skills.
• Ability to work in a fast paced environment while maintaining a calm appearance.
  
  

Physical, Mental & Environmental Demands

• Must be able to lift 25lbs
• Must be able to stand up to 8 hours per day Length of time of these tasks may vary
  
  

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About Us

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Caesars Entertainment by 2x

Sign in to set job alerts for “Spa Coordinator” roles.

Fitness Instructor, Wellness, Spa & Fitness

Male Spa Attendant BATHHOUSE - W Las Vegas

Front Desk Specialist (Sign on bonus of $1000)

Fitness Instructor, Wellness, Spa & Fitness

Fitness Instructor, Wellness, Spa & Fitness

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.