Payment Escalation Specialist - Full Time (William Hill LV)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in the gaming industry as a Payment Escalation Specialist. You will be responsible for resolving customer issues and building strong working relationships across the organization. This entry-level position offers opportunities for professional growth in an exciting environment with a focus on customer satisfaction.

Qualifications

• At least 6 months of Customer Support experience required.
• Excellent verbal and written communication skills.
• Must be able to work independently with minimal supervision.

Responsibilities

• Work within strict SLAs to ensure customer issues are resolved efficiently.
• Actively review data and trends to improve service levels.
• Ensure that all customer disputes are resolved in line with House Rules.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Flexibility

Job description

Payment Escalation Specialist - Full Time (William Hill LV)

Join to apply for the Payment Escalation Specialist - Full Time (William Hill LV) role at Caesars Sportsbook & Casino

Payment Escalation Specialist - Full Time (William Hill LV)

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Join to apply for the Payment Escalation Specialist - Full Time (William Hill LV) role at Caesars Sportsbook & Casino

• Work within strict SLAs to ensure customer issues are investigated and resolved professionally, appropriately, and efficiently.
• Actively work with Customer Support Managers to review data and trends to improve service levels.
• Proactively build great working relationships with key colleagues of all levels of the organization
• Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes.
• Support administrative tasks within the team
• Undertake additional tasks contributing to the Customer Support team, as needed or requested
• Ensure effective communication channels exist across the Customer Support team
• Create a fun and consistent working environment for the team
  
  

Job Description

What You Will Do:

• Work within strict SLAs to ensure customer issues are investigated and resolved professionally, appropriately, and efficiently.
• Actively work with Customer Support Managers to review data and trends to improve service levels.
• Proactively build great working relationships with key colleagues of all levels of the organization
• Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes.
• Support administrative tasks within the team
• Undertake additional tasks contributing to the Customer Support team, as needed or requested
• Ensure effective communication channels exist across the Customer Support team
• Create a fun and consistent working environment for the team
  
  

What You Will Need

• At least 6 months of Customer Support experience required.
• Excellent verbal and written communication skills
• Must be available to work nights, holidays, and weekends.
• Ability to multitask.
• Gives quick and effective speed of service.
• Able to handle complaints and challenging situations in a calm and patient manner.
• Ensures high standards, show initiative, proactivity, and professionalism.
• Flexibility to perform different tasks and follow procedures correctly.
• Has the drive and enthusiasm for personal development.
• Must be able to work independently with minimal supervision.
• Must be confident in one’s ability to assess situations and make informed decisions.
  
  

About Us

Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Gambling Facilities and Casinos, Entertainment Providers, and IT Services and IT Consulting

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