Lead Spa Coordinator-Full Time (Flamingo LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

Caesars Entertainment is seeking a Lead Spa Receptionist/Attendant to oversee reception and attendant teams within a premier spa facility. This role is vital in maintaining service standards, staff accountability, and guest satisfaction in a fast-paced environment. Candidates should demonstrate strong customer service skills and the ability to manage multiple tasks effectively.

Qualifications

• Two years customer service, spa, or receptionist experience.
• Obtain a valid Health Card.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Oversees reception and attendant staff, ensuring high service standards.
• Conducts monthly inventory of retail items and linens.
• Assist with guest experience and maintain cleanliness of the facility.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Lead Spa Receptionist/Attendant:

Job Summary:

Responsible for overseeing the reception and attendant staff, linen/product levels of the spa, and retail area. Conducts monthly inventory of all retail items and back of the house items. Upholds the SOP service standards for the receptionist and attendant team.

Essential Job Functions:

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
• Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.
• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
• Ensures confidentiality with respect to guest and employee information.
• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.

Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
• Takes ownership for Spa Squad group bookings and details
• Handles guests with problems prior to a supervisor intervention
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Uphold spa decor by maintaining the set-up and cleanliness of the area.
• Give tours and describe the spa facility to all guests entering the facility.
• Provide beverage service to all guests
• Handles guest requests and questions in a calm, professional, and courteous manner.
• Ensures guests services are started on time and all tickets are closed out properly.
• Communicate and describe in an articulate manner the spa offerings and their benefits
• Comfortable around guests in a state of undress.
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Maintain a clean, safe, stocked and well organized work area
• Assist in all areas of the spa operation as directed by management
• Perform other tasks as assigned by Manager or Supervisor.

Qualifications

• High school diploma or equivalent.
• Two years customer service, spa, or receptionist experience
• Obtain a valid Heath Card
• Ability to handle multiple tasks simultaneously
• Excellent computer, written and verbal communication skills.
• Ability to work in a fast paced environment while maintaining a calm appearance.

Physical, Mental & Environmental Demands:

•Must be able to lift 25lbs
•Must be able to stand up to 8 hours per day Length of time of these tasks may vary

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.