Lead Solutions Engineer
haku
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
haku is seeking a Solutions Engineer Lead to shape the next chapter of our pre-sales organization. You will partner with Account Executives on strategic opportunities, lead discovery and solutioning conversations, and deliver compelling demonstrations that connect platform capabilities to business outcomes.
This player‑coach role calls for mentoring other Solutions Engineers, establishing best practices, and elevating demo quality while serving as the voice of the customer across Product, Sales,
Responsibilities
- Partner with Account Executives throughout the sales cycle to help prospects understand how haku can solve their business challenges.
- You'll lead discovery-driven demonstrations, technical discussions, workshops, and executive presentations that connect platform capabilities to business outcomes.
- Develop compelling demonstration experiences that showcase haku's value across multiple buyer personas and use cases.
- You'll continuously refine demo environments, storytelling, and presentation strategies to improve buyer engagement and win rates.
- Serve as a mentor and leader for Solutions Engineers across the organization.
- You'll help establish best practices, improve demo quality, provide coaching, and contribute to the long-term development of the Solutions Engineering function.
- Work closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities.
- You'll help ensure customer feedback is effectively communicated to Product leadership and incorporated into future planning.
- Partner closely with Product Management and Product Marketing to ensure customer insights are reflected in product strategy, positioning, messaging, and go-to-market execution.
- Support launch readiness for new features and functionality by helping develop demonstrations, enablement materials, training content, and customer-facing assets.
- Contribute to competitive intelligence efforts by gathering market feedback and identifying trends that impact customer buying decisions.
- Serve as a key voice of the customer, ensuring feedback from prospects, customers, Sales, and Customer Experience teams is shared effectively across the organization.
- Stay deeply connected to product development and upcoming releases.
Job description
At haku, our Solutions Engineers are some of the most impactful people in the company.
At haku, our Solutions Engineers are some of the most impactful people in the company. They sit at the intersection of Sales, Product, Customer Experience, and Marketing, helping organizations evaluate how technology can transform their business. They guide buying committees through complex decisions, translate business challenges into solutions, and serve as trusted advisors throughout the sales process. We're looking for a Solutions Engineer Lead to help shape the next chapter of our pre‑sales organization. This is a player‑coach role for someone who thrives in enterprise software sales environments, loves solving complex business problems, and enjoys helping both customers and teammates succeed. You'll partner closely with Account Executives on strategic opportunities, lead discovery and solutioning conversations, deliver compelling demonstrations, mentor other Solutions Engineers, and serve as a key voice of the customer internally. This role is ideal for someone who has experience as a Senior Solutions Engineer, Solutions Consultant, Sales Engineer, or Solutions Engineering Lead and is looking for an opportunity to make a significant impact within a fast‑growing technology company. If you're energized by helping customers solve meaningful challenges, influencing product strategy, and building a world‑class Solutions Engineering function, we'd love to meet you.
Our state‑of‑the‑art office overlooking Biscayne Bay in Miami is home to a thoughtful, collaborative, and ambitious team that genuinely enjoys working together. We care deeply about our customers, our teammates, and building great technology. We move fast, challenge each other respectfully, and celebrate wins together.
- Flexible PTO + paid holidays
- Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
- 401k with employer matching (after 90 days)
- Hybrid or Remote work model
- Parental Leave: paid parental leave for birthing and non‑birthing parents (after 1 year)
- Professional Development Reimbursement (after 6 months)
- Monthly credit towards wellness activities (gym, meal plans, mental health costs)
- Free access to wellness subscriptions, mental health and financial planning platforms
- Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
- Company‑paid parking in the heart of Brickell
- State‑of‑the‑art Apple computer and accessories
- Wellness activities, happy hours, and company‑wide fun events
- Top‑of‑the‑line office facilities, including an on‑site gym and wellness center, fully stocked kitchen, and more
Partner with Account Executives throughout the sales cycle to help prospects understand how haku can solve their business challenges.
You'll lead discovery‑driven demonstrations, technical discussions, workshops, and executive presentations that connect platform capabilities to business outcomes.
Develop compelling demonstration experiences that showcase haku's value across multiple buyer personas and use cases.
You'll continuously refine demo environments, storytelling, and presentation strategies to improve buyer engagement and win rates.
Serve as a mentor and leader for Solutions Engineers across the organization.
You'll help establish best practices, improve demo quality, provide coaching, and contribute to the long‑term development of the Solutions Engineering function.
Work closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities.
You'll help ensure customer feedback is effectively communicated to Product leadership and incorporated into future planning.
Partner closely with Product Management and Product Marketing to ensure customer insights are reflected in product strategy, positioning, messaging, and go‑to‑market execution.
Support launch readiness for new features and functionality by helping develop demonstrations, enablement materials, training content, and customer‑facing assets.
Contribute to competitive intelligence efforts by gathering market feedback and identifying trends that impact customer buying decisions.
Serve as a key voice of the customer, ensuring feedback from prospects, customers, Sales, and Customer Experience teams is shared effectively across the organization.
Stay deeply connected to product development and upcoming releases.
- Experience collaborating with Product Management and Product Marketing teams on product launches, positioning, customer feedback programs, or sales enablement initiatives
- Experience creating or contributing to demo assets, competitive intelligence, product training, enablement content, or customer‑facing educational materials
- Ability to translate customer feedback, market trends, and competitive insights into actionable recommendations for Product, Marketing, and GTM teams
- Experience with CRM platforms, ecommerce solutions, fundraising technology, payment processing, event management software, or marketing automation platforms
- Experience working with nonprofit organizations, fundraising programs, endurance events, or mass participation event technology
haku is one of the leading technology platforms serving two distinct markets: mass participation endurance event organizers and nonprofit organizations. We power the technology behind some of the world's most recognized races, fundraising campaigns, and community events, helping our customers deliver exceptional participant and donor experiences while driving growth and operational excellence.
Our customers use haku to manage the entire lifecycle of their events and fundraising programs—from registration, fundraising, and ticketing to CRM, communications, event operations, payments, and analytics—all within one connected platform.
Trusted by global brands, iconic endurance events, and leading nonprofit organizations, haku powers customers such as runDisney, New York Road Runners (the organization behind the TCS New York City Marathon), the Vienna City Marathon, the Stockholm Marathon, the Philadelphia Eagles Autism Foundation, the Lowe's Foundation, and hundreds of others across North America, Europe, the Middle East, and APAC.
As a minority-owned company and equal opportunity employer, we're committed to building an inclusive workplace where diverse perspectives are valued, innovation thrives, and every team member has the opportunity to make a meaningful impact. We're building a team that thrives on solving complex challenges, delivering exceptional customer experiences, and helping our customers make a lasting impact in the communities they serve.
To learn more about haku, visit www.hakuapp.com.
Follow Us: LinkedIn, Instagram, Facebook
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
