Lead - Solution Engineer

Freshworks; California (MO); Hybrid; USD 143,565 - 177,345; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave

Job summary

Freshworks is seeking a Lead Solution Engineer for its North America GTM team, focusing on Enterprise business. The role involves collaborating with Enterprise customers, supporting the sales team, and delivering compelling product demonstrations. A Bachelor’s degree is preferred, with 6–8 years in Solution Engineering.

Hybrid role with onsite presence 3x/week at the San Mateo headquarters. Ideal candidates have strong communication, cross-functional teamwork, and a drive for execution in a

Qualifications

• 6–8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Proven capability to work on cross-functional teams to address challenges.
• Strong verbal, written, presentation, and interpersonal communication.
• Demonstrated time management in a dynamic sales environment.

Responsibilities

• Collaborating with Enterprise customers to identify and address critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements to clearly define customer problems.
• Building and presenting demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to diverse audiences.
• Continuously developing your skills and evangelizing the Freshworks UX.

Skills

Solution Engineering

Cross-functional teamwork

SaaS sales

Verbal communication

Presentation skills

Time management

Execution focus

Education

Bachelor's degree preferred

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you.

As a Lead Solution Engineer, your primary responsibilities include:

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities; you will rely on these daily!
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
• A Bachelor’s degree is preferred but not required.
• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo Headquarters.

The annual base salary range for this position is $143,565 – $177,345 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.