Lead Software Engineer - Platform Services

Salesforce; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce is looking for a Lead Software Engineer to guide the architecture and evolution of our platform services in New York. This individual contributor role offers hands-on leadership in designing scalable, cloud-native services while championing engineering excellence across teams.

You will collaborate closely with engineering and product leaders to drive technical strategy and innovation, mentoring fellow engineers through complex technical challenges. Candidates should have extensive experience in distributed systems and microservices architecture and promote a culture of continuous improvement.

Qualifications

• 8+ years of professional software development experience in large-scale services.
• Experience in microservices architecture and RESTful APIs.
• Strong verbal and written communication skills.

Responsibilities

• Lead the architecture and design of scalable platform services.
• Drive technical strategy across multiple engineering teams.
• Mentor and coach engineers fostering a culture of collaboration.

Skills

Distributed systems expertise

Technical leadership

Collaboration skills

Microservices architecture

AWS experience

AI-assisted development

Education

Bachelor’s or master’s degree in computer science

Tools

AWS

Node.js

Terraform

Jest

API Gateway

Job description

Lead Software Engineer – Platform Services

At Salesforce, we’re inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry connect with customers in entirely new ways — while empowering our employees to innovate, grow, and make an impact.

Our Digital Marketing Technology organization is transforming how prospects, customers, and Trailblazers engage with Salesforce online. We are building a unified digital platform that powers personalized, intelligent, and scalable experiences across Salesforce.com and the broader Trailblazer ecosystem.

We’re looking for a Lead Software Engineer to help shape the architecture and evolution of this platform while driving technical excellence across globally scaled digital experiences.

About the Role

This role sits within the Platform Services team in Salesforce’s Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands-on technical leadership across architecture, platform innovation, and large-scale distributed systems. You’ll partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud-native services that power Salesforce’s global digital ecosystem. This is a highly collaborative individual contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams.

What You’ll Do

• Lead the architecture and design of scalable, secure, and resilient platform services
• Drive technical strategy and influence architectural decisions across multiple engineering teams
• Partner with Product and Engineering leadership to shape technical roadmaps aligned with business goals
• Design and deliver high-scale distributed systems and APIs supporting Salesforce’s global digital experiences
• Champion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturity
• Drive innovation in Agile development, DevOps, CI/CD, and cloud-native engineering practices
• Evaluate and adopt modern technologies and AI-assisted engineering workflows that improve developer productivity and software quality
• Mentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvement
• Help evolve platform capabilities that enable dynamic and personalized customer experiences globally

Who We’re Looking For

• Strong technical leader with deep experience building and scaling distributed systems
• Hands-on engineer passionate about solving complex platform and architecture challenges
• Experience working within modern digital, marketing technology, or customer identity ecosystems
• Strong collaborator who can influence technical direction across organizations
• Engineer who effectively leverages AI-assisted development tools to improve engineering productivity and accelerate software delivery
• Passion for building scalable, reliable, and secure customer-facing systems

Qualifications

• 8+ years of professional software development experience in designing, building, scaling, and maintaining large-scale, highly performant, and resilient production services.
• Bachelor’s or master’s degree in computer science or related technical subject area or equivalent combination of education and experience.
• Experience in microservices architecture, domain driven design, and RESTful and GraphQL API's.
• Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates.
• Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync etc and NoSQL databases like DynamoDB, Graph databases (Neo4j, Neptune, etc), and Data streams (Kafka, Kinesis, etc)
• Experience developing back-end software using JavaScript or TypeScript and runtimes like Node.js (preferred)
• Experience with web security, including JWT lifecycle management, CORS, CSP, and XSS prevention.
• AI fluency and proven experience using AI coding assistants to accelerate the SDLC
• Experience in test-driven development and testing frameworks like Jest, Playwright, etc.
• Experience in Service orchestration using tools like Terraform (preferred).
• Experience in Consumer/B2C identity package implementations such as Okta /Auth0 and Identity protocols like OAuth 2.0, OpenID Connect etc (preferred).
• Strong verbal and written communication skills.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Candidate Privacy

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.