Lead Software Engineer - Platform Services

salesforce.com, inc.; New York (NY); On-site; USD 172,500 - 260,100; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid parental leave

401(k) plan with company match

Employee stock purchasing program

Job summary

Salesforce.com, inc. is seeking a Lead Software Engineer for their Platform Services team in New York, NY. This role involves providing hands-on leadership in developing scalable cloud-native services and mentoring engineers. Candidates should have over 8 years of experience in software development, with strong skills in distributed systems and familiarity with AWS and microservices architecture. The position offers a competitive salary range of $172,500 – $260,100 annually, depending on experience and location.

Qualifications

• 8+ years of professional software development experience in large-scale services.
• Experience in microservices architecture, domain-driven design, RESTful and GraphQL APIs.
• Experience in test-driven development and testing frameworks like Jest.

Responsibilities

• Lead the architecture and design of scalable platform services.
• Drive technical strategy and influence architectural decisions.
• Mentor and coach engineers while fostering collaboration.

Skills

Strong technical leadership

Distributed systems experience

Collaboration and influence

AI-assisted development tools

Building scalable systems

Education

Bachelor’s or master’s degree in computer science or related field

Tools

AWS

Node.js

Terraform

Job description

Job Category

Software Engineering

Lead Software Engineer - Platform Services

About the Role

This role sits within the Platform Services team in Salesforce's Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands‑on technical leadership across architecture, platform innovation, and large‑scale distributed systems.

You’ll partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud‑native services that power Salesforce’s global digital ecosystem. This is a highly collaborative individual contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams.

What You’ll Do

• Lead the architecture and design of scalable, secure, and resilient platform services
• Drive technical strategy and influence architectural decisions across multiple engineering teams
• Partner with Product and Engineering leadership to shape technical roadmaps aligned with business goals
• Design and deliver high‑scale distributed systems and APIs supporting Salesforce’s global digital experiences
• Champion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturity
• Drive innovation in Agile development, DevOps, CI/CD, and cloud‑native engineering practices
• Evaluate and adopt modern technologies and AI‑assisted engineering workflows that improve developer productivity and software quality
• Mentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvement
• Help evolve platform capabilities that enable dynamic and personalized customer experiences globally

Who We’re Looking For

• Strong technical leader with deep experience building and scaling distributed systems
• Hands‑on engineer passionate about solving complex platform and architecture challenges
• Experience working within modern digital, marketing technology, or customer identity ecosystems
• Strong collaborator who can influence technical direction across organizations
• Engineer who effectively leverages AI‑assisted development tools to improve engineering productivity and accelerate software delivery
• Passion for building scalable, reliable, and secure customer‑facing systems

Qualifications

• 8+ years of professional software development experience in designing, building, scaling, and maintaining large‑scale, highly performant, and resilient production services
• Bachelor’s or master’s degree in computer science or related technical subject area or equivalent combination of education and experience
• Experience in microservices architecture, domain‑driven design, and RESTful and GraphQL APIs
• Experience building high‑scale microservices on AWS (preferred), GCP, or other public cloud substrates
• Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync, and NoSQL databases like DynamoDB, graph databases such as Neo4j, Neptune, and data streams like Kafka, Kinesis
• Experience developing back‑end software using JavaScript or TypeScript and runtimes such as Node.js (preferred)
• Experience with web security, including JWT lifecycle management, CORS, CSP, and XSS prevention
• AI fluency and proven experience using AI coding assistants (Cursor, Windsurf, Codex, etc.) to accelerate the SDLC
• Experience in test‑driven development and testing frameworks like Jest, Playwright, etc.
• Experience in service orchestration using tools like Terraform (preferred)
• Experience in consumer/B2C identity package implementations such as Okta/Auth0 and identity protocols like OAuth 2.0, OpenID Connect (preferred)
• Strong verbal and written communication skills

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

Know your rights: workplace discrimination is illegal.

Benefits and Compensation

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 – $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.