Lead Software Engineer - Platform Services

salesforce.com, inc.; Seattle (WA); On-site; USD 172,500 - 260,100; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision support

401(k) and employee stock purchasing program

Job summary

salesforce.com, inc. is seeking a Lead Software Engineer in Seattle to drive the architecture and evolution of a unified digital platform. You will lead the design of scalable services, collaborating with various teams to enhance Salesforce’s global digital ecosystem.

The ideal candidate has over 8 years of experience in software development, focusing on distributed systems and microservices architecture. This role offers competitive compensation and a comprehensive benefits package.

Qualifications

• 8+ years of professional software development experience in building large-scale services.
• Experience in microservices architecture and building high-scale microservices.
• Strong verbal and written communication skills.

Responsibilities

• Lead the architecture and design of scalable, secure, and resilient platform services.
• Drive technical strategy and influence decisions across engineering teams.
• Mentor and coach engineers while fostering a culture of continuous improvement.

Skills

Building and scaling distributed systems

Engineering productivity

Microservices architecture

AWS components

Web security

Education

Bachelor’s or Master’s degree in computer science

Tools

AWS

Node.js

Terraform

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Lead Software Engineer - Platform Services

At Salesforce, we’re inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry connect with customers in entirely new ways - while empowering our employees to innovate, grow, and make an impact.

Our Digital Marketing Technology organization is transforming how prospects, customers, and Trailblazers engage with Salesforce online. We are building a unified digital platform that powers personalized, intelligent, and scalable experiences across Salesforce.com and the broader Trailblazer ecosystem.

We’re looking for a Lead Software Engineer to help shape the architecture and evolution of this platform while driving technical excellence across globally scaled digital experiences.

About the Role

This role sits within the Platform Services team in Salesforce’s Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands‑on technical leadership across architecture, platform innovation, and large‑scale distributed systems.

You’ll partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud‑native services that power Salesforce’s global digital ecosystem. This is a highly collaborative individual‑contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams.

What You’ll Do

• Lead the architecture and design of scalable, secure, and resilient platform services
• Drive technical strategy and influence architectural decisions across multiple engineering teams
• Partner with Product and Engineering leadership to shape technical roadmaps aligned with business goals
• Design and deliver high‑scale distributed systems and APIs supporting Salesforce’s global digital experiences
• Champion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturity
• Drive innovation in Agile development, DevOps, CI/CD, and cloud‑native engineering practices
• Evaluate and adopt modern technologies and AI‑assisted engineering workflows that improve developer productivity and software quality
• Mentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvement
• Help evolve platform capabilities that enable dynamic and personalized customer experiences globally

Who We’re Looking For

• Strong technical leader with deep experience building and scaling distributed systems
• Hands‑on engineer passionate about solving complex platform and architecture challenges
• Experience working within modern digital, marketing technology, or customer identity ecosystems
• Strong collaborator who can influence technical direction across organizations
• Engineer who effectively leverages AI‑assisted development tools to improve engineering productivity and accelerate software delivery
• Passion for building scalable, reliable, and secure customer‑facing systems

Qualifications

• 8+ years of professional software development experience in designing, building, scaling, and maintaining large‑scale, highly performant, and resilient production services.
• Bachelor’s or master’s degree in computer science or related technical subject area or equivalent combination of education and experience.
• Experience in microservices architecture, domain‑driven design, and RESTful and GraphQL APIs.
• Experience building high‑scale microservices on AWS (preferred), GCP, or other public cloud substrates.
• Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync, and NoSQL databases like DynamoDB, Graph databases (Neo4j, Neptune), and Data streams (Kafka, Kinesis).
• Experience developing back‑end software using JavaScript or TypeScript and runtimes like Node.js (preferred).
• Experience with web security, including JWT lifecycle management, CORS, CSP, and XSS prevention.
• AI fluency and proven experience using AI coding assistants (Cursor, Windsurf, Codex, etc.) to accelerate the SDLC.
• Experience in test‑driven development and testing frameworks like Jest, Playwright, etc.
• Experience in service orchestration using tools like Terraform (preferred).
• Experience in consumer/B2C identity package implementations such as Okta, Auth0 and identity protocols like OAuth 2.0, OpenID Connect (preferred).
• Strong verbal and written communication skills.

Benefits

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan areas, the base salary range for this role is $207,800 – $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.