Lead Software Engineer - Pega Robotics (Remote)

First Citizens Bank; Raleigh (NC); Remote; USD 104,000 - 140,000; Full time

Job summary

An innovative firm is seeking a Pega OpenSpan/Robotics Lead to spearhead automation initiatives and optimize business processes. This remote role involves designing and implementing Robotic Process Automation (RPA) solutions, ensuring seamless integration with enterprise applications. The ideal candidate will leverage their deep expertise in Pega Robotics and RPA strategies while leading a team to enhance automation performance and drive continuous improvement. Join a dynamic environment where your leadership will foster innovation and efficiency in automation projects, making a significant impact on organizational goals.

Benefits

Competitive benefits program

Variable incentives

Bonuses

Quality benefits

Qualifications

• 6+ years in software application development, or 10+ years with a GED.
• Experience in Pega Robotics/OpenSpan development preferred.

Responsibilities

• Lead the design and deployment of Pega Robotics automation solutions.
• Collaborate with teams to identify automation opportunities.

Skills

Pega Robotics

Robotic Process Automation (RPA)

Leadership

Stakeholder Management

Problem-solving

Analytical Skills

Education

Bachelor's Degree in Software Development

High School Diploma or GED

Tools

Pega OpenSpan

Agile methodologies

DevOps practices

CI/CD pipelines

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

We are seeking a Pega OpenSpan/Robotics Lead to design, develop, and implement Robotic Process Automation (RPA) solutions using Pega OpenSpan. The ideal candidate will be responsible for leading automation initiatives, optimizing business processes, and ensuring seamless integration of robotics with enterprise applications. This role requires deep expertise in Pega Robotics (OpenSpan), RPA strategies, and workflow automation, along with strong leadership and stakeholder management skills.

Responsibilities

• Lead the design, development, and deployment of Pega Robotics (OpenSpan) automation solutions.
• Define automation frameworks, reusable components, and best practices for robotic process automation (RPA).
• Collaborate with business and IT teams to identify automation opportunities and assess feasibility.
• Ensure Pega Robotics solutions align with enterprise architecture, security, and compliance standards.
• Architect end-to-end RPA solutions, integrating Pega OpenSpan with enterprise applications (ERP, CRM, Web, Desktop Apps).
• Optimize bot efficiency, scalability, and performance through best practices in bot orchestration.
• Oversee error handling, logging mechanisms, and exception management for robotic workflows.
• Ensure adherence to coding standards, guardrails, and automation governance.
• Lead automation projects from requirement gathering to production deployment, ensuring timely delivery.
• Work closely with business analysts, developers, and testers to drive Agile-based RPA implementations.
• Monitor automation performance, conduct root cause analysis, and implement process optimizations.
• Provide support for Pega Robotics upgrades, enhancements, and maintenance.
• Mentor and guide Pega Robotics developers in best practices, troubleshooting, and solution design.
• Foster a culture of continuous learning, innovation, and knowledge sharing within the automation team.
• Conduct training sessions and workshops on Pega OpenSpan, RPA methodologies, and best practices.
• Collaborate with business leaders and IT stakeholders to understand automation needs and demonstrate ROI.
• Engage with Pega support teams and vendors to resolve issues and optimize platform performance.
• Ensure alignment between automation initiatives and organizational goals.
• Define and enforce governance policies, security protocols, and compliance requirements for RPA solutions.
• Establish KPIs, SLAs, and performance metrics to measure the success of automation initiatives.
• Conduct regular audits, quality reviews, and risk assessments for robotic automation processes.

Qualifications

Bachelor's Degree and 6 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 10 years of experience in Software application development and maintenance

Area of Experience: OpenSpan, Pega Robotics

Preferred Qualifications:

• 7+ years of experience in IT, with 4+ years in Pega Robotics/OpenSpan development and automation.
• Pega Certified Robotics System Architect (CRSA) certification is preferred.
• Hands-on experience in Pega OpenSpan, RPA solution architecture, and automation orchestration.
• Strong expertise in integrating Pega Robotics with desktop, web, and legacy applications.
• Experience with UI automation, Citrix automation, OCR technologies, and AI-driven automation.
• Knowledge of Agile methodologies, DevOps practices, and CI/CD pipelines for automation deployment.
• Excellent problem-solving, analytical, and leadership skills.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina the base pay for this position is generally between $104,543 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting has been extended until May 30, 2025.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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