Business Systems Analyst III - Pega (remote)

Jobs via Dice; Raleigh (NC); Remote; USD 97,000 - 120,000; Full time

Job summary

A leading company is seeking a Business Systems Analyst III focused on Pega for remote opportunities. You will analyze and document complex business processes while collaborating with stakeholders to implement Pega solutions. Ideal candidates should have a strong background in Systems Support, business analysis, and relevant Pega experience.

Qualifications

• 4 years in Systems Support or equivalent experience.
• 5+ years as Business System Analyst preferred with Pega expertise.
• Experience in Agile/Scrum environments mandatory.

Responsibilities

• Identify, analyze, and document business processes and requirements.
• Translate business needs into functional specifications for Pega applications.
• Collaborate with architects and developers for workflow solutions.

Skills

Business Process Analysis

Pega Decisioning

Collaboration

Analytical Skills

Communication

Education

Bachelor's Degree

High School Diploma or GED

Tools

JIRA

Confluence

Job description

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Overview
This is a remote role that may be hired in several markets across the United States.

Responsibilities

• Work with senior business stakeholders to identify, analyze, and document complex business processes and requirements.
• Lead and facilitate requirements-gathering sessions, stakeholder workshops, and process reviews.
• Translate business needs into high-quality functional specifications, user stories, process models, and decisioning rules for Pega applications.
• Conduct gap analysis between current and future state processes and recommend automation opportunities.
• Collaborate with Pega Architects and Developers to design and implement robust workflow solutions.
• Define and document case management, workflow automation, business rules, UI/UX configurations, and integration requirements.
• Ensure that business rules and process flows align with Pega best practices and enterprise architecture standards.
• Guide the team in leveraging Pega capabilities such as decisioning, robotics, AI, and low-code automation.
• Act as a strategic advisor to business leaders, driving alignment between business goals and Pega capabilities.
• Work closely with cross-functional teams, including product owners, developers, testers, and solution architects.
• Effectively communicate business and technical concepts to C-suite executives, product managers, and IT teams.
• Lead, mentor, and provide guidance to junior Business Analysts to enhance their Pega expertise.
• Define UAT strategies, test plans, and test scenarios to validate Pega applications.
• Work closely with QA teams to ensure end-to-end testing and issue resolution.
• Ensure business sign-off on Pega solutions before production deployment.
• Support post-implementation reviews and provide recommendations for continuous improvement.
• Analyze existing workflows and propose optimization strategies using Pega's automation capabilities.
• Stay updated with Pega advancements, new features, and industry trends to recommend innovative solutions.
• Establish and enforce Pega best practices, governance standards, and compliance frameworks.
• Advocate for low-code development, intelligent automation, and digital transformation strategies.

Qualifications

• Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support
• OR
• High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications:

• Minimum 5+ years of experience as a Business System Analyst with a focus on Pega BPM/CRM platforms.
• Expertise in Pega PRPC, case management, decisioning, UI configuration, and business rules engine.
• Experience in Agile/Scrum environments, familiarity with JIRA, Confluence, and DevOps tools.
• Strong understanding of BPMN, data modeling, APIs, and system integration in Pega.
• Knowledge of Pega AI decisioning, RPA, and workflow orchestration.
• Exposure to SQL, data migration, and reporting within Pega.
• Strong problem-solving and analytical skills.
• Excellent communication skills for engaging stakeholders.
• Leadership experience in mentoring junior analysts.
• Pega certifications like PCBA or PCSA preferred.
• Experience in banking, insurance, healthcare, or financial services is a plus.
• Familiarity with AI decisioning, process mining, and analytics in Pega.

This job posting is expected to remain active for 45 days from the posting date. If extended, it will remain active accordingly. The posting may end early due to business needs or high volume of applicants.

In North Carolina, the base pay ranges from $97,636 to $120,000, with actual starting pay based on skills and experience. Total compensation may include bonuses, benefits, and other incentives.

Benefits are part of our total rewards package. More info at [company benefits link].