Lead Software Engineer, Global Servicing Tech & AI/Cloud

Jobtailor; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Total compensation discussion

Job summary

Jobtailor in the United States seeks a senior software engineer to provide thought leadership and drive architecture across multi-team initiatives. You will collaborate with business stakeholders and product teams to enable rapid, reliable delivery while shaping the technical roadmap.

In this role, you will design and develop software applications, write APIs, lead reviews, and create automated testing and deployment tools.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 8+ years of software development experience.
• Proficiency with distributed/multi-tier systems and application development.
• Excellent programming skills in Java and Python.
• Hands-on experience with Spring Boot, microservices, Kafka, relational and/or NoSQL databases.
• Experience with Google Cloud Platform including GCS, BigQuery, Vertex AI.
• Experience with Agile development, CI/CD, and related tools.
• Working knowledge of CI/CD pipeline tools.
• Experience with Maven, Salt, Git, and Jenkins.
• Strong architecture design and modeling skills for complex systems.
• Understanding of web technologies including HTTP and Apache.
• Familiarity with Unix/Linux.
• Understanding data structures, algorithms, and design patterns.
• Knowledge of contact center ecosystem/Genesys preferred.
• Experience building AI/ML solutions, TensorFlow and PyTorch.
• Familiarity with Generative AI, LLMs, prompt engineering, and AI-powered apps.
• Vertex AI for model development, deployment, and monitoring.
• Awareness of responsible AI practices and governance.
• Strong written communication and stakeholder collaboration.

Responsibilities

• Provide thought leadership, engineering expertise and direction to engineering teams
• Collaborate with business stakeholders and product teams to drive continuous delivery
• Analyze and elaborate user stories; design and develop software applications
• Test and build automation tools
• Own architecture, design, and development of assigned applications
• Write code and API specifications, develop proofs of concept, conduct code reviews, and test during sprints
• Drive consistent development practices, tools, and common components
• Develop deep understanding of integrations with systems and platforms in supported domains
• Work with technical product managers on blueprints and annual feature planning
• Identify opportunities to adopt new technology and anticipate future challenges
• Communicate solution design effectively to internal and external business partners

Skills

Java

Python

Leadership

Collaboration

Written Communication

Stakeholder Influence

Education

Bachelor's Degree in Computer Science

Computer Science Engineering

Tools

Spring Boot

Kafka

Google Cloud Platform

Jenkins

Maven

Git

TensorFlow

PyTorch

Vertex AI

Unix/Linux

Apache

Job description

Jobtailor in the United States seeks a senior software engineer to provide thought leadership and drive architecture across multi-team initiatives. You will collaborate with business stakeholders and product teams to enable rapid, reliable delivery while shaping the technical roadmap.

In this role, you will design and develop software applications, write APIs, lead reviews, and create automated testing and deployment tools.