Lead Software Engineer

Health Network Laboratories, LLC; Allentown, Northern (Lehigh County, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

HNL Lab Medicine is seeking a senior IT architect to lead CRM, AI-enabled development, and web platform initiatives. You will own Salesforce, explore Dynamics, and guide modernizations across .NET, ReactJS, Angular, and Kentico.

You will manage onsite and offshore teams, partner with vendors, and ensure secure, scalable solutions following DevOps and Agile practices. The role emphasizes architectural leadership, platform governance, and cross-functional collaboration to align with organizational

Qualifications

• Bachelor's degree in computer science or information technology, or 10+ years of relevant experience.
• Ability to read, analyze, and interpret technical procedures and regulations.
• Strong verbal and written communication with stakeholders at all levels.
• Ability to work independently and lead teams in a fast-paced environment.
• Experience with full-stack development and integration technologies.

Responsibilities

• Lead CRM Platform Architecture, Delivery, and Support for Salesforce and Microsoft Dynamics.
• Lead Web Application Architecture and Modernization using .NET, ReactJS, Angular, Kentico.
• Lead ITSM Platform Capabilities including Zoho ServiceDesk Plus and process improvements.
• Design and support enterprise integrations with databases, APIs, middleware, and platforms.
• Provide technical leadership to onsite and offshore engineers and coordinate with vendors.
• Drive engineering standards and SDLC, DevOps, CI/CD, and release management.
• Utilize AI-enabled development practices to improve productivity and quality.

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in computer science or information technology

Tools

Salesforce

Microsoft Dynamics

Zoho ServiceDesk Plus

.NET frameworks

ReactJS

Angular

Kentico

APIs

Azure

CI/CD pipelines

Job description

Work Schedule: Monday-Friday; 8:00a-4:00p

The position is responsible for leading the design, architecture, development, implementation, licensing, support, and ongoing improvement of enterprise CRM, AI-enabled development, and web application platforms. This includes current Salesforce ownership, potential future Microsoft Dynamics responsibilities, Zoho ServiceDesk Plus support, and internal and external applications built using .NET frameworks, ReactJS, Angular, and Kentico. The role requires hands-on technical expertise along with the ability to lead and work closely with onsite and offshore engineers, business SMEs, vendors, and other IT teams. The position is responsible for delivering secure, scalable, well-documented, and supportable solutions through disciplined engineering practices, DevOps pipelines, AI coding agents, SDLC standards, and Agile delivery frameworks. In addition to project delivery and operational support, this role provides technical leadership, guides development standards, supports platform modernization, and helps ensure applications are reliable, maintainable, and aligned with organizational priorities.

Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Department: 1046-00041 IS Engineering

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead CRM Platform Architecture, Delivery, and Support for Salesforce and potential future Microsoft Dynamics responsibilities, including solution design, configuration, development, integrations, licensing coordination, production support, enhancements, and platform governance.
• Lead Web Application Architecture, Development, and Modernization using .NET frameworks, ReactJS, Angular, Kentico, APIs, and related technologies for internal and external applications, including new development, enhancements, maintenance, and technical upgrades.
• Lead ITSM Platform Capabilities and Operational Workflows including Zoho ServiceDesk Plus, service request workflows, incident management processes, reporting, integrations, automation opportunities, and continuous operational improvement.
• Design and Support Enterprise Application Integrations across CRM, ITSM, web applications, databases, APIs, middleware, and related business systems to ensure reliable, secure, and supportable connectivity between platforms.
• Provide Technical Leadership to Onsite and Offshore Engineers through solution guidance, design reviews, code reviews, troubleshooting support, task coordination, delivery oversight, and mentoring across assigned platforms and technologies.
• Partner with Business, IT, and Vendor Stakeholders to clarify requirements, evaluate solution options, document needs, coordinate work, and deliver application and platform capabilities aligned with organizational priorities.
• Drive Engineering Standards and Delivery Practices through Agile and SDLC methodologies, DevOps practices, source control, CI/CD pipelines, automated deployments, testing, release management, documentation, and production readiness practices.
• Leverage AI-Enabled Development Practices Responsibly to improve development productivity, code quality, testing, documentation, troubleshooting, and delivery efficiency while following organizational security, compliance, and governance requirements.
• Manage Platform Licensing, Access, and Vendor Coordination including license planning, renewals, utilization review, access management, vendor communication, and related administrative activities for assigned CRM, ITSM, web application, and supporting platforms.
• Ensure Application Reliability, Security, and Supportability by supporting monitoring, troubleshooting, issue resolution, performance review, secure configuration, change control, and maintainable solution design for assigned applications and platforms.
• Maintain Technical Documentation and Development Standards including architecture notes, process documentation, system procedures, installation guides, troubleshooting guides, development standards, and support handoff materials.
• Remain Current on Relevant Technologies and Best Practices across Salesforce, Microsoft Dynamics, Zoho ServiceDesk Plus, Kentico, .NET, ReactJS, Angular, APIs, Azure, DevOps, AI-enabled development, and integration technologies.

QUALIFICATIONS

• Education/Experience: Bachelor's degree in computer science or information technology, or a minimum of 10 years of relevant experience in the field.
• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Convey a skilled phone manner for handling internal and external customer’s issues.
• Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to work independently; demonstrate initiative and analytical ability; and possess excellent verbal and written communication skills. Possess strong attention to detail, and highly organized. Demonstrate the ability to work with minimal supervision and direction. Ability to work well in a fast‑paced professional office and laboratory environment.
• Computer Skills: Proficiency with CRM platforms such as Salesforce and Microsoft Dynamics. Strong knowledge of full-stack development technologies, including .NET frameworks, ReactJS, Angular, Kentico, APIs, and frontend/backend development concepts. Working knowledge of ITSM platforms such as Zoho ServiceDesk Plus. Experience with relational databases, SQL, data modeling, performance tuning, security, logging, reporting, and supportability best practices. Familiarity with integration technologies, APIs, middleware, and enterprise system connectivity across CRM, ITSM, web applications, databases, and related platforms. Experience with SDLC, Agile methodologies, DevOps practices, source control, CI/CD pipelines, automated deployments, release management, quality assurance, testing, documentation, and production support tools. Working knowledge of AI-enabled development tools and coding assistants used to support development, code review, testing, troubleshooting, documentation, and productivity. Proficiency with Microsoft Office, collaboration tools, documentation tools, and related business productivity applications.

HNL Lab Medicine is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

We firmly believe that our employees drive the success of the organization. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and rewarding opportunities.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who align with our Core Values and enjoy working as a team to create satisfying outcomes for our patients, customers and clients.

At HNL Lab Medicine, our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives, and we never take that responsibility lightly.

Headquartered in Allentown, Pennsylvania, we provide testing and related services to physician offices, hospitals, long‑term care facilities, employers, and industrial accounts.

With more than 50 patient service centers throughout Pennsylvania, we provide accessible, patient-focused laboratory services in the communities we serve.

Our team of more than 2,000 professionals includes 109 board-certified pathologists and scientific directors, along with more than 400 certified laboratory scientists and phlebotomists. Together, they bring deep expertise, operational excellence, accountability, and compassionate care to every test we perform.