Lead Site Reliability Engineer

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive total rewards package

Health care coverage

On-site health & wellness centers

Retirement savings plan

Job summary

JPMorganChase is seeking a Lead Site Reliability Engineer to drive resiliency across critical applications in the Commercial & Investment Bank space. You will lead a team, shape reliability strategy, and mentor engineers while leveraging AI-enabled workflows to accelerate incident response and improve service levels.

This role requires deep expertise in observability, CI/CD, containers, networking, and enterprise architecture, with a focus on security and risk management within a global

Qualifications

• Formal training or certification in site reliability engineering concepts with 5+ years of applied experience.
• Proficient in reliability, scalability, performance, security and enterprise architecture principles.
• Fluent in at least one programming language (e.g., Python, Java/Spring Boot, .Net).
• Experience using enterprise AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness.
• Ability to evaluate AI-assisted recommendations and set guardrails for resiliency and security.

Responsibilities

• Champions site reliability culture and shares knowledge across the organization.
• Leads initiatives to improve reliability and stability using data-driven analytics.
• Collaborates to define service level indicators, objectives and error budgets with stakeholders.
• Uses AI capabilities to accelerate incident triage, troubleshooting, and post-incident analysis.
• Acts as main incident contact to quickly resolve issues and prevent financial loss.
• Provides technical leadership and mentorship to engineers.
• Leads adoption of AI-assisted reliability workflows across SDLC/toolchain for traceability and security.

Skills

SRE leadership & mentoring

Reliability engineering

Scalability & performance

Security & enterprise architecture

AI-assisted reliability workflows

Observability & monitoring

CI/CD tooling

Container orchestration

Networking troubleshooting

Technical decision making

Education

Formal training or certification in SRE concepts

Job description

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment, Merchant Services team , you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice


• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise


• Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers


• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.


• Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business


• Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers


• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required Qualifications, Capabilities, And Skills

• A. Formal training or certification on site reliability engineering concepts and 5+ years applied experience.


• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices


• Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net


• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.


• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.


• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection


• Proficient with continuous integration and continuous delivery practices and tooling


• Proficient with container and container orchestration


• Experience with troubleshooting common networking technologies and issues


• Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.