Lead Site Reliability Engineer

JPMorgan Chase; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the reliability strategy for enterprise platforms in Columbus, OH. You will lead a team, drive resiliency initiatives, and mentor engineers while coordinating with cross-functional partners across the SDLC.

You will own on-call incidents, define SLI/SLOs, and champion AI-enabled reliability workflows to improve detection, diagnosis, and remediation. This role emphasizes security, cost discipline, and scalable automation.

Qualifications

• Formal training or certification on Site Reliability Engineering concepts with 5+ years of applied experience.
• Experience using enterprise AI capabilities to improve SRE workflows with strong validation and data sensitivity awareness.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, and set guardrails.
• Strong production software engineering experience in Python, Go, Java, C++, or Rust delivering end-to-end systems.
• Proven ownership of production systems at scale, including on-call responsibility and incident postmortems.
• Demonstrated SLI/SLO practices and ability to drive reliability decisions using data.
• Deep observability skills: white-box and black-box monitoring, SLO-based alerting, high-quality telemetry.

Responsibilities

• Build reliability into the platform through production-grade software and automation that reduces manual operations.
• Use declarative systems to store desired state and reconcile actual state via automation.
• Instrument telemetry and state data to drive detection, diagnosis, and remediation.
• Define SLIs/SLOs with stakeholders and operationalize them with alerting and telemetry.
• Own services end-to-end—reliability, performance, security and cost—lead on-call and incidents, and drive toil reduction.
• Leverage AI across the SDLC with validation, ensuring speed does not compromise correctness.
• Promote AI-assisted reliability workflows across CI/CD, testing, and operational readiness with auditability and controls.

Skills

Python

Go

Java

C++

Rust

SRE concepts

Incident response

On-call ownership

Observability

Tools

Prometheus

Grafana

Splunk

Datadog

Dynatrace

Kubernetes

Terraform

CI/CD

Job description

Lead Site Reliability Engineer

OH, United States

Job Information

• Job Identification 210792381

• Job Category Software Engineering

• Business Unit Corporate Sector

• Posting Date 09/19/2026, 01:11 AM

• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US

• Job Schedule Full time

• Job Shift Day

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, Infrastructure Platforns team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Build reliability into the platform through production-grade software (automation, control loops, self-healing, and tooling) that eliminates manual operations instead of formalizing them.

• Use declarative, intent-based systems: store desired state as data in a trusted source of truth and continuously reconcile actual state to it via automation (not one-off imperative scripts).

• Treat telemetry and state data as core reliability assets: instrument consistently, collect at scale, and use the data to drive detection, diagnosis, and closed-loop remediation.

• Define SLIs/SLOs with stakeholders and operationalize them via SLO-based alerting, standard telemetry/observability practices, and alerts that are actionable and tied to user impact.

• Own services end-to-end—reliability, performance, security, and cost—lead on-call and major incidents (triage, mitigation, comms, blameless PIRs), drive measurable toil reduction, and apply AI across the SDLC with strict validation so speed never compromises correctness.

• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.

• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.

• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.

• Strong production software engineering experience in an industry-standard language (Python, Go, Java, C++, Rust), delivering and maintaining real-world systems end to end.

• Proven ownership of production systems at scale, including on-call responsibility, incident response, postmortems, and designing for reliability/operability.

• Demonstrated SLI/SLO/error-budget practice (or clear ability and motivation to own and institutionalize it) and to drive reliability decisions with data.

• Deep observability skills: white-box + black-box monitoring, SLO-based alerting, and high-quality telemetry using platforms like Grafana/Prometheus, Splunk, Datadog, Dynatrace, or equivalents.

• Strong *nix fundamentals and infrastructure automation experience (e.g., Kubernetes, Terraform, CI/CD), with an “automate-to-scale” mindset.

• Systems thinking at scale: clear interfaces/contracts, understanding of failure modes, safe rollouts, and managing complex interactions across services and dependencies.

• Security-first, high-judgment operator and communicator: uses AI tools effectively for real engineering work, knows when not to, stays calm in high-severity events, and focuses on outcomes (reliability, impact, cost).

Preferred Qualifications, Capabilities, and Skills

• Networking depth (routing, switching, security, packet/flow analysis) or experience operating network-adjacent platforms: a strong plus, not a requirement

• Experience across multiple infrastructure domains or programming languages

• Demonstrated ongoing AI skill development (e.g. context/prompt engineering, agent orchestration) and use of AI to redesign workflows for measurable impact

• Prior experience in regulated or large-scale enterprise environments

• Experience establishing engineering culture

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.