Lead Shipping & Dispatch Supervisor

Wilkinson Supply Company; Raleigh (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

Wilkinson Supply Company in Raleigh, NC oversees all outbound shipping in the warehouse, ensuring on-time order fulfillment, staff coordination, and compliance with shipping standards. Supervise daily outbound operations, coordinate staging, packing, and carrier pickups, and train teammates on procedures and safety while monitoring productivity and resolving issues across departments.

This role requires a high school diploma (associate’s degree preferred) and experience with WMS/ERP and dispatch

Qualifications

• Previous warehouse or shipping leadership experience preferred.
• Familiarity with inventory and shipping systems (WMS, ERP).
• Strong organizational and leadership skills.
• Effective communication and problem-solving abilities.
• Ability to follow instructions and adapt to changing priorities.

Responsibilities

• Supervise daily outbound operations and staff in the shipping area.
• Coordinate order staging, packing, and shipping schedules.
• Ensure shipment accuracy and timely carrier pickups.
• Train and coach team members on procedures and safety practices.
• Monitor productivity and address performance concerns as needed.
• Collaborate with other departments to resolve order or inventory issues.
• Maintain accurate records of shipments and resolve discrepancies.
• The shipping supervisor ensures that drivers operate company trucks safely and comply with DOT regulations and verifies that drivers complete accurate pre-trip inspections and ensures any truck issues are reported promptly and properly.
• Ability to follow instructions and adapt to changing priorities.
• Utilize Dispatch Management Systems to efficiently dispatch and coordinate multiple routes.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Adaptability

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

WMS

ERP

Dispatch Management Systems

Job description

Wilkinson Supply Company in Raleigh, NC oversees all outbound shipping in the warehouse, ensuring on-time order fulfillment, staff coordination, and compliance with shipping standards. Supervise daily outbound operations, coordinate staging, packing, and carrier pickups, and train teammates on procedures and safety while monitoring productivity and resolving issues across departments.

This role requires a high school diploma (associate’s degree preferred) and experience with WMS/ERP and dispatch