Lead Shift Manager — Elevate Guest Experience in Fast-Paced Seafood

Long John Silver's; Heath (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Long John Silver’s in Heath, OH is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences in a fast-paced environment. You’ll ensure food safety, manage staffing, and drive profitability while upholding our high standards and values.

You’ll guide crew members, resolve guest concerns, and train staff to maintain the brand’s quality and service. Join us today for a bell-ringing, welcoming atmosphere.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Reliable transportation and ability to work rotating shifts.
• Completed Shift Manager Training.
• Take pride in your work and deliver top customer service.
• Value customer service and positively impact guests' experience.
• Work well in a fast-paced environment and maintain cleanliness standards.
• Bring upbeat energy and a positive attitude to the team.
• Commit to timeliness and a sense of urgency.
• Ability to read and interpret safety, operating, and training materials.
• Ability to perform basic math for rate, ratio, and percent calculations.

Responsibilities

• Guarantees 100% guest satisfaction and resolves concerns promptly.
• Inspires and motivates crew and management to exceed expectations.
• Leads the team in VOC feedback collection and action.
• Maintains staffing levels to meet guest service needs.
• Fosters teamwork, respect, and accountability among crew and management.
• Delivers engaging guest experiences and ensures quality standards.
• Ensures proper storage, handling, and presentation of ingredients and menu items.
• Drives profitability through product projections and waste minimization.
• Keeps a clean, safe, and welcoming environment for guests and team members.
• Maintains a clean as you go approach and supports training and skill development.
• Communicates sales goals and expectations to the team.
• Gains expertise in scheduling, inventory, and performance reporting.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver’s in Heath, OH is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences in a fast-paced environment. You’ll ensure food safety, manage staffing, and drive profitability while upholding our high standards and values.

You’ll guide crew members, resolve guest concerns, and train staff to maintain the brand’s quality and service. Join us today for a bell-ringing, welcoming atmosphere.