Lead Services Specialist - Contract Performance Mgmt

GE Vernova, Inc.

United States

Remote

USD 91,000 - 152,000

Full time

4 days ago

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Benefits offered by this job

Remote position

Job summary

GE Vernova is seeking a proactive Program/Project Manager to coordinate production and services orders, ensuring quality, timeliness, and customer satisfaction across complex energy projects.

The role involves managing customer relationships, coordinating reviews, and guiding outage and parts planning while aligning with contract terms, LD & bonus structures, and new technology opportunities within the GE network.

Qualifications

Bachelor's degree or equivalent experience in power generation.
Minimum 5 years of power plant field services or contract management experience.
Willingness to travel 30% of the time.

Responsibilities

Serve as liaison between internal/external organizations and customers, own the customer relationship, and contribute to the overall business strategy.
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships.
Be responsible for customer portfolio P&L and growth.
Establish contact to provide ongoing technical and business support to assigned customers.
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer.
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.
Be responsible for outage scope/communicating scope to FieldCore.
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders.
Be responsible for managing the Outage 360 process and processing of Change Orders.
Lead direction for all emergent/forced outage resolution.
Organize pre-outage, post-outage and outage milestone meetings.

Skills

Customer relationship management

Leadership

Financial & commercial acumen

Communication skills

Organizational skills

Team leadership

Power plant domain knowledge

Education

Bachelor's Degree in technical field

High School Diploma / GED with 5 years experience

Associates degree with 4 years experience

Job description

Job Description Summary

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

What impact you'll make

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

What you'll do

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to FieldCore
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Organize pre-outage, post-outage and outage milestone meetings
Be responsible for all customer invoicing/credit memo processing
Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups

What you'll bring (Basic Qualifications)

Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 5 years of experience in power generation industry OR Associates degree with 4 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Eligibility Requirements

Willingness and ability to travel 30% of the time

What will make you stand out

Bachelor's Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical
Experience planning and executing outages.
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong oral and written communication skills
Strong interpersonal skills

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Equal Opportunity and Disclaimer

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Benefits