Lead ServiceNow (Portal) Developer

Arena Technical Resources, LLC (ATR); United States; Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading technology solutions provider is seeking a Lead ServiceNow Developer with Portal experience. This role involves developing customized ServiceNow portals and enhancing client satisfaction. The ideal candidate will have a Bachelor's degree with 10+ years of professional experience, strong scripting skills in JavaScript, and a deep understanding of ServiceNow solutions. This is a hybrid remote position based in Washington D.C. requiring an active Secret security clearance.

Qualifications

• 3+ years of experience developing ServiceNow solutions in Portal.
• 5+ years of ServiceNow Implementation experience.
• Strong scripting skills in JavaScript.

Responsibilities

• Collaborate closely with stakeholders to enhance client satisfaction.
• Partner with Solutions Architects for business requirements.
• Design and create ServiceNow portals and widgets.
• Conduct testing of ServiceNow configurations.
• Provide training to help end-users adopt implemented solutions.

Skills

ServiceNow solutions development

Integration experience (SOAP, REST, JSON, JDBC)

JavaScript scripting

Widget creation using AngularJS

User Interface customization

Workflow automation

Technical advising

Education

Bachelors with 10+ years of professional experience

Tools

ServiceNow

AngularJS

HTML

CSS

Job description

Job Title: Lead ServiceNow (Portal) Developer

Location: Washington D.C. – Hybrid Remote

Eligibility: Candidate must possess an active Secret clearance

Overview

Lead ServiceNow Developer with Portal Experience

Education: Bachelors with 10+ Years of Professional Experience

Qualifications

• 3 years or more of experience developing ServiceNow solutions in Portal
• 5 years or more of General ServiceNow Implementation experience
• Demonstratable experience building portal widgets and customizing ServiceNow components
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Hands‑on experience configuring or building ServiceNow applications
• Experience in supporting architecture and product owner team in establishing users, groups, and roles in ServiceNow
• Support program team as technical advisor, overseeing technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• 3 or more years of Integration experience (SOAP, REST, JSON, JDBC, and file imports)
• In-depth knowledge of ServiceNow platform capabilities and best practices
• Strong scripting skills in JavaScript
• Experience in customizing UI and creating complex workflows
• Understanding of integration techniques with external systems
• Experience working in IL5 and IL6 environments is preferred
• ServiceNow certifications preferred
• ServiceNow Certified System Administrator preferred
• ServiceNow Certified Application Developer preferred

Responsibilities

• Collaborate closely with stakeholders to address specific business needs and enhance client satisfaction through effective ServiceNow solutions.
• Partner with Solutions Architects and Business Analysts to gather and document business objectives and functional requirements.
• Portal Design, Creation of Widgets, Workflow Integration and automation.
• Work closely with government Product Owners to translate requirements to technical implementation and delivery.
• Support architects in designing and integrating ServiceNow with other systems and applications.
• Facilitate data migration processes from legacy systems to ServiceNow, ensuring data accuracy and consistency.
• Conduct detailed testing of ServiceNow configurations to confirm functionality and safeguard data integrity.
• Monitor platform performance and apply strategies to optimize the efficiency of ServiceNow solutions.
• Support the program team on change management activities.
• Provide training and resources to help end-users smoothly integrate and adopt the implemented solutions.
• Diagnose and resolve technical issues related to ServiceNow deployments.
• Stay informed about the latest ServiceNow features, updates, and best practices to drive continuous program improvements.
• Collaborate with scrum team members in an Agile / Scale Agile Framework environment.
• Ensure technical documentation for configurations and customizations is thorough and complete.