Lead ServiceNow Developer New

Lightfeather Io Llc; Northern (KY); Remote; USD 120,000 - 140,000; Full time

Job summary

LightFeather IO LLC is seeking a ServiceNow Developer with a strong focus on supporting federal clients, delivering high-code solutions and enterprise integration. The role emphasizes modernization, seamless user experiences, and collaboration with business and IT teams.

The candidate will design, configure, and implement baseline and custom ServiceNow applications, provide architectural input, and help maintain platform stability using best practices.

Qualifications

• 5+ years of experience as a ServiceNow Developer.
• Strong familiarity with ServiceNow tools (Service Catalog, Service Portal, Reports, Incident, Knowledge Base).
• Effective communication with business and technical stakeholders.
• Independent developer with strong analytical and problem-solving skills.
• Experience with ITSM, Asset and Configuration Management, ITIL/ITSM practices.

Responsibilities

• Work independently and as a technical team member.
• Support multiple instances and domains for internal and external customers.
• Apply Agile/Scrum methodologies to manage development work.
• Advise on design, development, and ServiceNow best practices.
• Collaborate in business analysis to develop requirements and solutions.
• Develop enhancements to existing ServiceNow applications and workflows.
• Script Business Rules, Script Includes, Client Scripts, ACLs, workflows.
• Facilitate rollout of new applications and enhancements.

Skills

ServiceNow development

Communication skills

Agile/Scrum experience

ITIL/ITSM knowledge

Problem-solving

Tools

ServiceNow Suite

Job description

LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast‑paced, client‑facing setting.

Major responsibilities include helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.

• Location: Fully Remote (EST hours)
• Job Type:Full-time
• Salary: $120,000–$140,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret‑level security clearance

Responsibilities:

• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing ServiceNow applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Analyze system performance issues and determine performance enhancements

Required Qualifications and Skills:

• 5+ years of experience as a ServiceNow Developer.
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self‑awareness.
• Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem‑solving skills.
• Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
• Experience working on project teams that leverage Agile/Scrum.
• Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
• Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.

Preferred:

• ServiceNow CAD (Certified Application Developer)

Why Join LightFeather?

You'll be part of a team dedicated to meaningful impact, working on solutions that address mission‑critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in LIGHTFEATHER IO LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.