ServiceNow Architect New

Lightfeather Io Llc; Northern (KY); À distance; USD 150 000 - 170 000; Plein temps

Résumé du poste

LightFeather IO LLC is seeking an experienced ServiceNow Architect for a fully remote position based in the Washington, D.C. area.

The role focuses on designing, implementing, and optimizing ServiceNow solutions to support IT modernization efforts, with emphasis on integrations, customization, and scalable architecture. The candidate will lead implementations, mentor developers, and ensure best practices across ITSM, ITOM, HRSD, and related modules.

Qualifications

• Active Secret or higher clearance required.
• ServiceNow CSA certification is required.
• 5+ years of experience as a ServiceNow Architect or in a similar role.
• In-depth experience with ServiceNow integrations, custom development, and troubleshooting.
• Expertise in ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting.

Responsabilités

• Design and optimize scalable ServiceNow solutions aligned with business and IT requirements.
• Lead ServiceNow implementations including solution design and phased deployments.
• Collaborate with cross-functional teams to translate business needs into technical requirements.
• Develop custom applications and extend ServiceNow modules using App Engine, Flow Designer, scripting.
• Integrate ServiceNow with external systems ensuring secure data flow.
• Optimize workflows, data migrations, and system performance.
• Conduct code reviews, testing, and deployment planning for reliability and security.
• Provide technical leadership by mentoring developers and guiding stakeholders.
• Create and maintain documentation for applications, designs, configurations, and integrations.
• Ensure compliance with IT security standards and data governance policies.
• Troubleshoot and resolve ServiceNow performance issues.
• Stay current with updates and recommend enhancements.

Connaissances

ServiceNow Architecture

Integrations

Custom Development

ITSM/ITOM/HRSD Expertise

Cloud/DevOps Familiarity

Remote Collaboration

Formation

ServiceNow CSA Certification

ServiceNow CAD Certification

Outils

Jira

Jenkins

GitHub

Description du poste

LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position.

• Location: Fully Remote
• Job Type: Full-time
• Salary: $150,000-$170,000k annually
• Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance.

Key Responsibilities

• Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices.
• Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability.
• Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications.
• Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities.
• Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security.
• Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices.
• Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security.
• Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices.
• Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes.
• Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform.
• Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality.
• Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals.

Required Qualifications

• Active Secret or higher clearance
• ServiceNow Certified System Administrator (CSA).
• 5+ years of experience as a ServiceNow Architect or in a similar role.
• In-depth experience with ServiceNow integrations, custom development, and troubleshooting.
• Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting.
• Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability.
• Strong knowledge of data security practices and integration security protocols.
• Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges.
• Experience with Agile and DevOps methodologies.
• Self-motivated, proactive, and able to work independently in a remote environment.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or equivalent certifications.
• Experience with cloud platforms such as AWS and Azure.
• Experience with DevOps tools such as Jira, Jenkins, and GitHub.

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in LIGHTFEATHER IO LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.